Mobile Network Administrator

Lancashire & South Cumbria NHS Foundation Trust; Preston; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Preston is seeking a Mobile Network Administrator to support the Community Mental Health Team. This role involves providing comprehensive administrative support, coordinating with clinical teams, and supervising staff. The ideal candidate should have NVQ Level 3 in Customer Care or Business Administration and be proficient in Microsoft Office tools. Experience in a confidential, sensitive environment is essential. The position offers a supportive work culture that values diversity and flexibility.

Benefits

Flexible working patterns

Support for personal development

Inclusivity initiatives

Qualifications

• Demonstrable commitment to continuous personal development.
• Good working knowledge of all Microsoft Office applications.
• Awareness of issues in the Mental Health Network.

Responsibilities

• Provide a comprehensive administration and information service.
• Coordinate activities with other members of the administration team.
• Support and supervise Administrative Assistant.

Skills

Organisational skills

Effective communication

Pro-active approach

Ability to handle confidential issues

Education

NVQ Level 3 in Customer Care or Business Administration

EDCL or Equivalent

Tools

Microsoft Office (Excel, Access, Word, PowerPoint)

Job description

Go back Lancashire & South Cumbria NHS Foundation Trust

Mobile Network Administrator

The closing date is 23 December 2025

An exciting opportunity has arisen for a Band 3 Mobile Network Administrator to work within our Community Mental Health Service, supporting the Preston Community Mental Health Team. Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour. Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns. Our administrators are required to support meetings therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre‑requisite. We are focused on care therefore our work must reflect this. An employment history outside of the NHS will be considered however your application must prove you work in line with our core values: We are approachable and show compassion. We actively listen to what people need and proactively offer support. We pay attention to our own wellbeing and the wellbeing of others. We celebrate success and provide feedback that is sincere and genuine.

Main duties of the job

The post holder will provide a comprehensive administration and information service and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.

The post holder will be aligned to a specific clinical team and is required to work flexibly in response to the needs of the service providing cover to other teams on various sites as directed by the Clinical Team Leader in liaison with Admin Team Leader to ensure continuity of a quality service.

The post holder will provide support and day to day supervision of Administrative Assistant and act up on behalf of the Admin Team Leader as required.

About us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.

Job responsibilities

Please see the attached job description and person specification for more information about this role.

Person Specification

Education/ Qualifications

• NVQ Level 3 in Customer Care or Business Administration - or equivalent experience
• Demonstrable commitment to continuous personal development.
• EDCL or Equivalent

Knowledge

• Good working knowledge of all Microsoft office applications e.g. Excel, Access, Word, PowerPoint.
• Awareness of issues in the Mental Health Network.
• Knowledge of a range of administrative procedures and practice.

Experience

• Previous experience as a Secretary/Administrator including diary management
• Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.
• Experience of supporting and minuting meetings.
• Supervision of staff

Skills and Abilities

• Takes a pro‑active approach to tasks.
• Ability to communicate effectively at all levels using e‑mail, telephone or face to face.
• Able to demonstrate skills in organising and prioritising of diaries and schedules.
• Ability to deal with confidential and sensitive issues with tact.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust