Mobile Funeral Arranger- 6 Months Fixed Term Contract

Co-op Group; Royal Leamington Spa; Hybrid; GBP 26,000; Full time

Job summary

A UK-based community service organization is seeking a Mobile Funeral Arranger for a 6-month fixed-term contract. This full-time role involves meeting clients, managing funeral arrangements, and maintaining a professional environment. Candidates do not need prior experience, as comprehensive training will be provided. A full UK driving licence is required as the role covers multiple locations. The position offers a competitive salary and additional benefits.

Benefits

30% off Co-op branded products

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Access to virtual GP

Career development opportunities

Friendly and supportive team environment

Qualifications

• Full UK driving licence and access to a vehicle.
• Ability to work confidently on their own.
• Good communication skills, both verbal and written.
• Ability to confidently work with numbers.
• Keen eye for detail and accuracy.
• Good IT skills with various technology devices.
• Passion for delivering great service.
• High levels of empathy, discretion, and care.
• Ability to carry out physical elements, like moving coffins.

Responsibilities

• Meet clients and build relationships with the community.
• Support clients in person and via phone.
• Maintain a clean and welcoming funeral home.
• Manage client documentation accurately.
• Refer regulated work to the Funeral Plan Arrangers team.
• Support with manual handling of coffins.
• Update client management applications.

Skills

Good communication skills

Ability to work independently

Attention to detail

Empathy and discretion

Good IT skills

Job description

Overview

Mobile Funeral Arranger - 6 Months Fixed Term Contract

£25,369 (£13.01 per hour) plus benefits. Full time 37.5 hours per week, 9am-5pm, Monday to Friday. Mobile role covering funeral homes in Leamington Spa, Warwick, Rugby, Daventry & Kenilworth.

You can apply for this job on your mobile in a few simple steps - no CV required.

You'll need a full manual UK driver's licence for this job.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

Find the kind of job satisfaction you didn\'t think was possible. Apply today.

What you'll do

• Travel to meet clients; build and maintain positive relationships with the community
• Support our clients both in person and over the phone, arranging family visits and answering client questions
• Ensure that the funeral home — both inside and out — is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, and reporting and recording any maintenance issue (there will be times when you\'ll be the only person in branch)
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing
• Ensure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers team
• Support with manual handling of coffins and the deceased
• Update client management applications, entering accurate and timely information to ensure records are always kept up to date

What you'll need

• a full UK driving licence and access to a vehicle
• the ability to work confidently on their own — whether travelling to client meetings or independently managing a branch when needed
• good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
• good IT skills, with the ability to use a range of technology devices and systems (e.g., computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
• a passion for delivering great service and building relationships
• high levels of empathy, discretion and care
• the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (training and equipment provided to ensure safe working practices)

Why Co-op?

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme offering confidential advice and support 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

Our commitment to inclusion

At Co-op, we\'re owned by our members. We are actively building diverse teams and welcome applications from everyone. We want to create inclusive work environments with equal opportunities for all.

If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, and we will offer an interview to disabled candidates who meet the minimum criteria for a job. We will ask whether you would like to be considered under the Disability Confident scheme when you apply. If invited to participate in the recruitment process, we will ask if you need any reasonable adjustments. For more information, visit jobs.coop.co.uk/apply-process and colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

Pre-employment checks

As part of your application you will complete an online assessment (~20 minutes). If successful, we will perform pre-employment screening including DBS checks, adverse media checks, and an occupational health questionnaire. We may also review your social media activity. Any offer will be conditional on these checks.

We reserve the right to remove a vacancy before the scheduled closing date.