Mobile Field Support Engineer - Shrewsbury

DXC Technology; Cowbridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global technology company is seeking a field-based technician to support hardware break-fix activities. The role requires troubleshooting, device installation, and proactive maintenance. A clean UK driving license is essential, and the candidate should have effective communication skills. The position includes a competitive compensation package and benefits for employees, including private health insurance.

Benefits

Competitive compensation

Pension scheme

Private health/medical insurance

Gym membership

Discounts on technology, groceries, travel and more

Qualifications

• Previous experience in a similar role.
• Knowledge of peripherals and their maintenance – printers, scanners.
• Familiarity with support procedures, scripts, and processes.

Responsibilities

• Device imaging and configuring.
• Device installs, moves, decommissions.
• Proactive maintenance, user familiarization and guidance.

Skills

Device and connectivity troubleshooting

Proven troubleshooting skills

Good customer-focus & communication skills

Familiarity with Point of Sale devices

Knowledge of Windows operating system

Tools

Cielo and Microsoft tablets

Lenovo / Dell Desktops and Laptops

KVM switches

Routers

Job description

Job Description:

This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (Shrewsbury).

Clean & valid manual UK Driving License is essential.

Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.

Role requires frequent Weekend work on a Rota basis.

Role Responsibilities

• Device and connectivity troubleshooting
• Device imaging and configuring
• Device swap outs and connectivity cabling, Wi-Fi
• Device installs, moves, decommissions
• Device stock control and asset management
• Proactive maintenance, user familiarization and guidance
• Cable management
• Smart hands and eyes
• Liaison with other support teams

Essential Skills/Experience

• Previous experience in a similar role
• Familiarity with Point of Sale devices
• Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
• Knowledge of Windows operating system and associated technologies
• Knowledge of peripherals and their maintenance – printers, scanners
• Be SLA focused and familiar with call management products
• Familiarity with support procedures, scripts, and processes
• Proven troubleshooting skills
• Awareness of Payment Card Industry (PCI) compliance would be desirable
• Valid UK Driver’s License - Vehicle supplied

Good customer-focus & communication skills.

Availability to work away from Home if required

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.