Military & Veterans - Data Centre Support Engineer Apprentice - 18 months Fixed Term Contract

Amazon; Hemel Hempstead; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading global technology company in Hemel Hempstead is looking for a Data Centre Operations Apprentice. This role is designed for individuals with military backgrounds or connections, offering hands-on experience in AWS infrastructure. Candidates will gain valuable skills while pursuing an Information Communications Technician qualification over an 18-month fixed-term contract. Key responsibilities include supporting technical issue resolution and participating in system monitoring and maintenance tasks. The ideal applicant is eager to learn and has strong problem-solving capabilities.

Qualifications

• Must be 18 years or older by September 2026.
• Right to live and work in England required.
• Must have lived in the UK or EEA for the last 3 years.
• Must not be registered in a UK government funded course ending August 2026 or later.
• Previous qualifications will be reviewed for funding eligibility.

Responsibilities

• Support the diagnosis and resolution of technical issues.
• Respond to and prioritize trouble tickets.
• Install and set up server racks following procedures.
• Monitor system performance for preventative maintenance.
• Collaborate with facilities during power and cooling maintenance.

Skills

Problem-solving abilities

Customer service skills

Attention to detail

Effective communication

Curiosity about technology

Education

Minimum of 3 GCSEs at grades 4 or above

GCSEs in English and Maths at grades 3 or above

Job description

Description

This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector.

Amazon's military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience.

Are you curious about how the cloud works and eager to play a hands-on role keeping it running? Join our Amazon Web Services (AWS) infrastructure services team as a Data Centre Operations (DCO) Apprentice and help deliver the technology that powers businesses, entertainment, and innovation worldwide.

What is a Data Centre?

A data centre is a specialised facility filled with thousands of computers, servers, and networking equipment that store and process vast amounts of data. These power the services we all rely on - from streaming to online shopping. Our Data Centre Operations (DCO) team designs, installs and maintains this cloud computing infrastructure that keeps Amazon Web Services (AWS) running reliably for millions of customers worldwide.

About AWS

Amazon Web Services (AWS) offers an exciting and dynamic environment that encourages creativity while ensuring our cloud infrastructure remains secure, scalable, and cost-effective. The AWS infrastructure team supports our global data centres - managing the servers, storage, networking, power, and cooling equipment that keep customers connected to the services they rely on every day.

Key job responsibilities

• Working at the forefront of AI infrastructure, supporting the systems that power Amazon's most advanced technologies
• Supporting the diagnosis and resolution of technical issues across servers, networks, and power systems
• Responding to and prioritising trouble tickets to keep data centre operations running smoothly
• Install and set up server racks, following company procedures and safety standards
• Learning to replace hardware components safely and accurately under guidance from experienced technicians
• Monitoring system performance and contributing to preventative maintenance activities
• Gaining exposure to cyber security principles and system protection best practices
• Collaborating with facilities teams during power and cooling maintenance events
• Participate in small to mid-scale projects that enhance system reliability and efficiency

We welcome individuals from all backgrounds who possess a keen interest in technology, strong problem-solving abilities, and excellent customer service skills. A proactive, organised approach to work, the ability to communicate technical information effectively, and a commitment to continuous learning are essential.

Here at Amazon, it's in our nature to learn and be curious. Within this apprentice you'll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you're a curious, ambitious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.

You will gain a vast range of useful experiences and skills whilst working towards the Information Communications Technician - Support Technician Professional Level 3 Apprenticeship qualification. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies.

You will build your skills over a 18-month period, starting in September. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members.

Basic Qualifications

• To qualify for this programme, you must: be 18 years or over before the start date (September 2026)
• Have the right to live and work in England (if you are on a visa, this needs to enable you to legally work and reside in England for the entire duration of the program)
• Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
• Be a resident of the UK for the entire duration of the program
• Not be registered to study on a UK government funded course ending August 2026 or later
• Have a minimum of 3 GCSEs (or equivalent) at grades 4 or above (A-C) in any subject
• Have GCSEs in English and Maths (or equivalent qualifications) at grades 3 or above (D or above)
• Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
• Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
• PLEASE NOTE: This position is a 18 month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
• This Apprenticeship assumes the candidate has some or little knowledge/experience of the occupation

Preferred Qualifications

• Curiosity and eagerness to learn about technology and systems
• Problem-solving and analytical skills
• Attention to detail and commitment to safety
• Effective communication and team work
• Adaptable and willing to take on new challenges

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.