Midlands super Hub - Specialist Customer Operational Support

Royal Mail; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading logistics company is looking for motivated individuals for the Specialist Customer Operational Support role in Northampton. Responsibilities include handling customer inquiries and collaborating with various internal teams. The ideal candidate has strong customer service skills and is proficient in Microsoft Office. Flexibility in working hours is required, especially during peak times.

Qualifications

• Experience in customer service or operations is a plus.
• Must have a confident and professional telephone manner.
• Must be comfortable using Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Handling customer calls and emails for collection bookings and service issues.
• Performing parcel checks and samplings on the operational floor.
• Collaborating with internal teams to manage changes to collections and forecasts.
• Collating and analysing forecast data and statistics for reporting.

Skills

Customer service experience

Proficient in Microsoft Office

Strong telephone communication skills

Ability to work under pressure

Adaptability

Reliability

Job description

Midlands Super Hub - Specialist Customer Operational Support

Location: Northampton, Northamptonshire, UK, NN1 2

Job Description

Ready to Make a Difference Behind the Scenes? Angard Staffing is looking for motivated and detail-oriented individuals to join our team as Specialist Customer Operational Support at the Midlands Super Hub (DIRFT, Northampton NN6 7GZ). This is a fantastic opportunity to work with high-volume customers in a strategically important area that supports the future of Royal Mail's parcel operations.

What You'll Be Doing

• Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues
• Performing parcel checks and samplings on the operational floor
• Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts
• Collating and analysing forecast data and statistics for reporting

What We're Looking For

You don't need to have worked with us before, but experience in customer service or operations is a plus. Our ideal candidate:

• Has a confident and professional telephone manner
• Is comfortable using Microsoft Excel, Word, PowerPoint, and Outlook
• Can work to tight deadlines and adapt quickly to changing demands
• Is flexible, reliable, and committed to delivering excellent customer service
• Enjoys working in a fast-paced, collaborative environment

Hours & Flexibility

Shifts typically run between 08:00 - 18:00, Monday to Friday. Flexibility is required during peak periods (especially around Christmas).

Interested? Let Us Know!

If you're ready to be part of a team that keeps things running smoothly and supports key customer operations, we'd love to hear from you!