Mid‑Market Growth Leader – SaaS/Fintech

Epos Now Group; Norwich; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a Head of Mid-Market to drive growth through strategic account management. You will lead a high-performing team, foster client relationships, and optimize customer lifecycle management. The ideal candidate has proven experience in senior account management within a SaaS or tech environment, with a focus on mid-market accounts. This position offers extensive benefits including a car allowance and generous leave policies.

Benefits

Car allowance

25 days annual leave

Birthday day off

Employee Assistance Programme

Long Service Awards

Half year Awards

Kudos

Qualifications

• Proven experience in a senior account management and commercial leadership.
• Experience managing and growing mid-market or enterprise accounts.
• Strong understanding of account management and customer lifecycle optimisation.

Responsibilities

• Grow and retain mid-market customer base through strategic account management.
• Lead a motivated results-driven team with clear KPIs.
• Drive NDR performance and reduce churn through engagement.
• Foster strong client relationships.

Skills

Account management

Leadership

Strategic thinking

Data-driven decision making

Communication

Tools

Salesforce

Job description

A leading technology firm in the United Kingdom is seeking a Head of Mid-Market to drive growth through strategic account management. You will lead a high-performing team, foster client relationships, and optimize customer lifecycle management. The ideal candidate has proven experience in senior account management within a SaaS or tech environment, with a focus on mid-market accounts. This position offers extensive benefits including a car allowance and generous leave policies.