Microsoft Copilot and AI Solutions Consultant

New Era Technology; Bournemouth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology solutions firm based in Bournemouth is looking for a talented consultant to join their AI Solutions practice. You will work with Microsoft Copilot and AI-powered tools to help clients optimize their operations. The role involves client engagement, solution design, and training. Ideal candidates should have substantial experience with Microsoft technologies, strong communication and consulting skills, and a bachelor's degree in a related field. Competitive benefits and extensive training opportunities are provided.

Benefits

Competitive benefits

Microsoft certifications

Continuous training opportunities

Qualifications

• 3–7 years of professional experience in technology consulting, enterprise software implementation, or similar.
• Hands-on experience with Microsoft Copilot or Copilot Studio.
• Background in data analytics, business intelligence, or process automation.

Responsibilities

• Partner with clients to identify high-impact use cases for Copilot.
• Design and build custom solutions using Microsoft Copilot.
• Conduct discovery workshops to assess business processes.

Skills

Strong experience with Microsoft Power Platform

Excellent communication skills

Proven ability to understand business requirements

Strong analytical and problem-solving abilities

Familiarity with AI/ML concepts

Education

Bachelor's degree in Computer Science or related field

3–7 years of experience in technology consulting

Tools

Microsoft 365 (Teams, SharePoint, etc.)

API integrations (REST APIs)

Azure AI services

Job description

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 4500 professionals we are committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era you will join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry‑certified experts, access continuous training, and enjoy competitive benefits. Driven by values such as Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth‑oriented environment, New Era is the place for you. Apply today and help us shape the future of work together.

SUMMARY:

We are seeking a talented consultant to join our growing AI Solutions practice and help clients unlock the transformative potential of Microsoft Copilot and AI‑powered productivity tools. You will work on cutting‑edge implementations that reshape how organizations work, collaborating with diverse clients and solving unique challenges on every engagement.

This role offers the rare opportunity to become an expert in emerging technology while it is still taking shape. You will receive extensive training, Microsoft certifications, and hands‑on experience with the latest AI tools, positioning yourself at the forefront of the AI revolution in enterprise software.

HIERARCHY:

Will report to the in‑country Service Delivery Manager and AI Practice Leader.

PRIMARY DUTIES:

Client Engagement & Strategy

• Partner with clients to identify high‑impact use cases where Copilot and AI can drive measurable business value
• Conduct discovery workshops to assess business processes, pain points, and opportunities for AI‑enabled optimization
• Develop implementation roadmaps and change‑management strategies aligned with organizational goals
• Facilitate stakeholder alignment across technical and business teams

Solution Design & Implementation

• Design and build custom solutions using Microsoft Copilot Studio, including custom copilots, plugins, and integrations
• Configure Copilot for Microsoft 365 to optimize adoption across departments (Sales, Marketing, Finance, HR, etc.)
• Integrate Copilot solutions with existing systems using APIs, connectors, and the Power Platform
• Develop and refine prompts, conversation flows, and AI behaviors for optimal user experiences
• Ensure data governance, security, and compliance requirements are met in all implementations

Training & Enablement

• Design and deliver training programs to drive user adoption and build internal capability
• Create documentation, playbooks, and best‑practice guides
• Coach client teams on prompt engineering and effective Copilot usage, and on continuous optimization
• Measure adoption metrics and iterate on training approaches

Technical Leadership

• Troubleshoot complex technical issues and provide expert resolution
• Stay current with rapidly evolving Microsoft AI features and capabilities
• Contribute to internal knowledge sharing and practice development
• Mentor junior team members on emerging AI technologies

COMPETENCY:

Technical Skills

• Strong experience with Microsoft Power Platform (Power Apps, Power Automate, or Power BI)
• Working knowledge of the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange)
• Experience with API integrations (REST APIs or Microsoft Graph API)
• Understanding of data integration concepts, data modeling, and data governance
• Basic to intermediate knowledge of Azure fundamentals
• Familiarity with AI/ML concepts, prompt engineering, or conversational AI

Consulting & Soft Skills

• Proven ability to understand business requirements and translate them into technical solutions
• Excellent communication skills, able to explain complex technical concepts to non‑technical audiences
• Strong analytical and problem‑solving abilities
• Experience facilitating workshops, leading meetings, and managing stakeholder expectations
• Self‑motivated with the ability to manage multiple client projects simultaneously
• Comfortable with ambiguity and rapidly changing technology landscapes

REQUIRED EDUCATION:

• Bachelor's degree in Computer Science, Information Systems, Business, or a related technical field
• 3–7 years of professional experience in technology consulting, enterprise software implementation, or a related field
• Experience working directly with clients in a consulting or customer‑facing technical role

EXPERIENCE:

Technical Skills

• Strong experience with Microsoft Power Platform (Power Apps, Power Automate, or Power BI)
• Working knowledge of the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange)
• Experience with API integrations (REST APIs or Microsoft Graph API)
• Understanding of data integration concepts, data modeling, and data governance
• Basic to intermediate knowledge of Azure fundamentals
• Familiarity with AI/ML concepts, prompt engineering, or conversational AI

Consulting & Soft Skills

• Proven ability to understand business requirements and translate them into technical solutions
• Excellent communication skills, able to explain complex technical concepts to non‑technical audiences
• Strong analytical and problem‑solving abilities
• Experience facilitating workshops, leading meetings, and managing stakeholder expectations
• Self‑motivated with the ability to manage multiple client projects simultaneously
• Comfortable with ambiguity and rapidly changing technology landscapes

QUALIFICATIONS:

Technical Experience

• Hands‑on experience with Microsoft Copilot (any version) or Copilot Studio
• Experience with Azure AI services (Azure OpenAI or other AI platforms)
• Knowledge of security and compliance frameworks (SOC 2, GDPR, HIPAA)
• Experience with conversational AI chatbot platforms or virtual agents
• Background in data analytics, business intelligence, or process automation

Certifications

• Microsoft Certified: Power Platform Fundamentals (PL‑900)
• Microsoft Certified: Power Platform Functional Consultant Associate (PL‑200)
• Microsoft Certified: Azure Fundamentals (AZ‑900)
• Microsoft Certified: Azure AI Engineer Associate (AI‑102)
• Any AI, machine learning, or emerging technology certifications

Industry Experience

• Previous work in management consulting, systems integration, or enterprise software
• Experience across multiple industries (Financial Services, Healthcare, Manufacturing, etc.)

PHYSICAL DEMANDS:

N/A

WORK ENVIRONMENT:

Onsite

EXPECTED HOURS OF WORK:

Normal UK Business Hours (M‑F 8:00‑17:00 or equivalent)

TRAVEL:

Up to 25%

QUALIFICATIONS:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment Type: Full Time

Key Skills: Organizational Management, Presentation Skills, Agile, SAFe, AWS, Solution Architecture, Conflict Management, Data Management, Scrum, Team Management, Pre‑sales, Management Consulting