Meter Technician Gainsborough

1st Choice Staff Recruitment; Hemingford Grey; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading water services provider is seeking a Meter Technician to manage water meter readings and ensure excellent customer service. This role requires flexibility in working hours and the ability to walk significant distances. Ideal candidates will have strong customer service skills and a commitment to health and safety. Uniform and a company vehicle will be provided, along with competitive benefits such as health care and a pension scheme.

Benefits

Personal private health care

23 days annual leave

Flexible working

Access to vehicle and tools

Competitive pension scheme

Bonus scheme

Qualifications

• Customer-focused individual with a professional image required.
• Ability to walk 3 to 8 miles per day.
• Flexibility with working hours including early mornings and late evenings.

Responsibilities

• Obtain and manage accurate water meter readings.
• Carry out meter exchanges and data collection.
• Provide excellent customer service and manage queries.

Skills

Customer service skills

Ability to manage workload

Health and safety compliance

Tools

Handheld computer

Job description

Overview

Explore a new career with us, if you like working in the outdoors, rain or shine, and have great customer service skills, then we have the job for you! As our Meter Technician you will manage your own workload so will feel like you are your own boss with the support of a big organisation behind you.

Responsibilities

• Obtain accurate readings from water meters
• Carry out meter exchanges
• Collect data
• Provide excellent customer service and act as the customer champion, ensuring meter reading queries, planned meter readings and boundary box meter exchanges are undertaken within levels of service; identify and report reactive work to support timely completion; report billing information amendments to improve customer service.
• Complete meter reading related operations by ensuring all meters are read accurately, maintain accurate records, identify and report maintenance jobs, meter exchanges and potential leaks, and liaise with the customer as appropriate.
• Complete non-routine reading and income related operations such as conducting flow tests to confirm correct supply connections, replace lids, complete void inspections and confirm correct plots to postal addresses.
• Complete meter exchange operations efficiently and cost-effectively, be aware of any impact to the customer, escalate incidents that may compromise the water network, and ensure all work meets regulations. Track new and old meters and maintain sufficient stock.
• Comply with health and safety regulations and ensure the health and safety of themselves and the public. Provide excellent customer service to internal and external customers and contribute to strong team and cross-team working. Seek opportunities for self-development.

What does it take to be a Metering Technician?

We are looking for customer focused individuals who are based within 30 minutes of Gainsborough and surrounding villages, to ensure the needs of our customers are met. You will be representing one of the leading water providers in the UK, so a professional image is very important; we will provide you with uniform and a van. The role can be physically demanding as you will walk in the region of 3 to 8 miles per day. You will also use a handheld computer to carry out your work. The hours are flexible between the working window of 6:30 to 20:00 Monday to Friday and 08:00 to 14:00 on Saturdays; this includes early morning starts and late evenings until 8pm when our customers are most likely to be at home.

Benefits

• Personal private health care
• 23 days annual leave - rising with length of service
• Flexible working
• Access to a company vehicle, tools and all uniform and PPE
• Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle

Why Anglian Water?

Here at Anglian Water we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. Our commitment is to provide development and professional opportunities within a challenging work environment, delivering a vital service for our customers.

Applicant notice

Please note that due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we may not have been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business