Merchant Shopping Portal Senior Manager

Lloyds Banking Group; Camden Town; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A major financial services company in Camden Town is seeking a Merchant Shopping Portal Senior Manager to lead the launch and management of a new shopping portal. This role involves driving revenue through affiliate marketing and enhancing customer experiences. Candidates should have a strong background in ecommerce, a proven ability to manage digital propositions, and a strong understanding of customer behavior. Join us in shaping the financial services of the future.

Benefits

Hybrid work model

Inclusivity initiatives

Professional development opportunities

Qualifications

• Deep experience in shopping portals, affiliate marketing, and ecommerce monetization.
• Proven track record of scaling digital propositions that deliver ROI.
• Strong understanding of merchant needs in the ecommerce space.

Responsibilities

• Lead the development and launch of the Embedded Finance shopping portal.
• Drive revenue through affiliate partnerships and merchant commissions.
• Collaborate with Customer Success and Marketing to shape customer journeys.

Skills

Shopping portal management

Affiliate marketing

Customer experience design

Commercial awareness

Data analysis

Job description

Overview

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at either our Leeds or London hubs. We're on an exciting journey to transform our Group and the way we shape finance for good. We're focusing on the future—investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you! If this role were a product, it would be a best-seller. We're on the hunt for a Merchant Shopping Portal Senior Manager to lead the go-to-market of a shopping portal to support our Embedded Finance plans. This isn't about building another affiliate site—it7s about crafting something uniquely Lloyds, blending insight, customer experience, and commercial nous to help people find what they want, at the right price, and make it worth their while. We're not looking for someone who wants to maintain the status quo. We want a builder, a scaler, a merchant whisperer, and a customer champion. Someone who knows how to make shopping portals sing, drive revenue through affiliate links and ad space, and create experiences that customers come back to again and again. If you've ever said "I want to build something that matters" and meant it—this might be for you.

Want to hear more? You'll lead the development and launch of the Embedded Finance shopping portal proposition which offers a rewarding shopping experience for customers.

• Develop a shopping experience that's true to Lloyds-trusted, smart, and customer-first.
• Drive revenue through affiliate partnerships, merchant commissions, and ad space sales.
• Understand customers—what they want, what they love, and what they'll come back for.
• Collaborate deeply with the Loyalty and Rewards team to align on data, offers, and customer journeys.

Your key accountabilities will include:

• Owning the go-to-market strategy for the Embedded Finance shopping portal, from concept to launch and beyond.
• Building and managing merchant relationships, ensuring we deliver value on both sides of the marketplace.
• Collaborating with Customer Success, Experience Design, Marketing, and Loyalty and Rewards to shape the customer journey.
• Using Lloyds data to inform offer design, merchant targeting, and customer engagement strategies.
• Working with tech and product teams to ensure the portal is scalable, secure, and seamless.
• Championing the customer voice, ensuring the experience is intuitive, rewarding, and worth the time of day.
• Rolling up your sleeves and getting stuck in—whether it's delving into data, writing a merchant pitch, or leading a sprint planning session.
• Deep experience in shopping portals, affiliate marketing, and ecommerce monetisation.
• Proven track record of scaling digital propositions that deliver ROI.
• Strong understanding of merchant needs in the ecommerce space—what makes them tick, what makes them stay.
• Sharp insight into customer behaviour—what drives engagement, loyalty, and repeat spend.
• Comfortable working in a startup-style environment—fast-paced, ambiguous, and full of possibility.
• Commercially savvy, creatively curious, and not afraid to challenge the norm.

And more generally, you:

• Think big, act fast, and deliver with purpose.
• Communicate clearly, kindly, and with conviction.
• Love solving problems and making things better.
• Know when to lead, when to listen, and when to laugh.
• Want to build something that makes a difference.
• Believe in Team more than 'I'.

About working for us

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under-represented groups. We are disability confident. If you would like reasonable adjustments to be made to our recruitment processes, just let us know. If you are excited by the thought of becoming part of our team, get in touch. At Lloyds Banking Group, we7re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you7ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you7ll have many opportunities to learn, grow and develop. We keep your data safe. We7ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We7ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We7re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we7re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.