Mental Health Support Worker Nottingham

Nottingham Community Housing Association Ltd; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A community-focused organization in Nottingham seeks a Support Worker to join their Care & Support team. This role involves providing face-to-face support to adults living with mental illness, promoting confidence and independent living skills. The ideal candidate will have a strong understanding of mental health needs and effective communication skills. The position offers a supportive work environment along with benefits such as generous annual leave and healthcare support.

Benefits

37-hour working week

Generous annual leave

Healthcare cash plan

Help with bus and tram passes

Shopping discounts

Qualifications

• Genuine desire to make a difference.
• Calm and patient demeanor in challenging situations.
• Ability to work independently and reliably.

Responsibilities

• Provide support to adults living with mental illness.
• Help clients build confidence and emotional resilience.
• Maintain accurate records of support interactions.

Skills

Understanding of mental health needs

Effective communication with vulnerable adults

Organizational skills

Patience

Basic IT skills

Job description

Helping people rebuild their lives, one day at a time.

If you’re someone who genuinely cares about people, is motivated by seeing others grow, and wants a role where every day feels meaningful, this opportunity with NCHA’s Care & Support team could be perfect for you.

You’ll join a warm, supportive team who provide accommodation and one‑to‑one recovery‑focused support to adults living with mental illness. You’ll play a key role in helping people regain confidence, develop daily living skills and successfully manage their tenancy, all while being part of a service that values choice, dignity and inclusion.

Why You’ll Love Working Here

NCHA is officially recognised as one of the UK’s Best Workplaces™, a Best Workplace for Wellbeing™ and a Best Workplace for Women™. Our colleagues tell us they feel supported, valued and proud of the work they do.

Your benefits include

• 37‑hour working week
• Generous annual leave, with buy / sell options
• Healthcare cash plan, counselling & wellbeing support
• Help with bus and tram passes
• Shopping discounts

What You’ll Be Doing

This is a support role - not personal care.

You’ll provide face‑to‑face support to people living with mental illness, helping them to :

• Build confidence and emotional resilience
• Strengthen relationships with family and professionals
• Develop skills for independent living
• Maintain a positive tenancy

Some individuals may need help to manage challenges such as substance misuse, anti‑social behaviour or offending‑related risks. You’ll respond proactively and work closely with housing, legal and criminal justice partners when needed.

You’ll also keep clear, accurate records - so confidence with IT, numeracy and writing is important.

What You’ll Have…

• You have an understanding of mental health needs and a genuine desire to make a difference
• You stay calm and patient - even during challenging moments
• You’re confident communicating with vulnerable adults and other professionals
• You’re organised, reliable and able to work independently
• You have basic IT, literacy and numeracy skills

Shift Patterns

Our support runs 7 days a week, 365 days a year. You’ll work a range of shifts, typically between 8am–9pm, including weekends and bank holidays.

A Few Things to Know

• Interviews will be held on an ongoing basis in Nottingham and include a short literacy and numeracy test
• We may close the vacancy early if we receive high interest
• You must attach a CV when applying
• We cannot offer sponsorship
• NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from men, as they are currently under‑represented within in our Care and Support department.

Tip : We want to hear your voice in the application. Please avoid AI‑generated responses.

If you’d like to do work that matters and join a team that supports you as much as you support others, we’d love to hear from you