Mental Health Reception & Admin Specialist

Norfolk & Suffolk Foundation NHS Trust; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare trust in Bury St Edmunds is looking for a dedicated Receptionist/Administrator to provide vital administrative support in an Adult Mental Health Inpatient Setting. The role involves managing patient records, scheduling meetings, and handling communications with professionalism. Successful candidates will have relevant experience and strong prioritization skills. This position presents an excellent opportunity to work within a supportive team and make a meaningful impact on patient care.

Qualifications

• Relevant administration experience in a healthcare setting.
• Ability to work both independently and as part of a team.
• Experience in handling patient records and correspondence.

Responsibilities

• Provide comprehensive administrative support to clinical staff.
• Manage and update patient records using electronic systems.
• Schedule and coordinate ward meetings and patient reviews.
• Handle incoming calls and emails professionally.
• Assist with patient referrals, admissions, and transfers.
• Support data collection and quality improvement efforts.

Skills

Ability to prioritise

Ability to co-ordinate management diaries

Education

NVQ 3 in Business Administration or equivalent

NVQ 2 Customer Services or equivalent

Intermediate level secretarial experience

Tools

Lorenzo (electronic systems)

Job description

A leading healthcare trust in Bury St Edmunds is looking for a dedicated Receptionist/Administrator to provide vital administrative support in an Adult Mental Health Inpatient Setting. The role involves managing patient records, scheduling meetings, and handling communications with professionalism. Successful candidates will have relevant experience and strong prioritization skills. This position presents an excellent opportunity to work within a supportive team and make a meaningful impact on patient care.