Membership Assistant

Gordon Yates Recruitment Consultancy; Greater London; Hybrid; GBP 1,000; Full time

Job summary

A respected recruitment agency is seeking a Membership Assistant to handle membership administration and support within a non-profit healthcare organization. The role is hybrid, with two days in the office in Aldgate East and three days remote. The assistant will manage inquiries, process applications, and ensure accurate database updates. Ideal candidates will possess strong communication skills, proficiency in Microsoft Office, and the ability to prioritize tasks effectively. A commitment to professional service is essential.

Responsibilities

• Manage membership inbox and answer queries professionally.
• Assist members with phone calls and general inquiries.
• Update database after training.
• Process refunds and new member applications.
• Handle retiree applications and subscription waivers.

Skills

Professional communication

Microsoft Office proficiency

Workload prioritization

Initiative

Job description

Membership Assistant

We are currently recruiting for a Membership Assistant to start in December - until the end of Feb 26

The role is Hybrid- 2 days in and 3 days from home - Based in Aldgate East - £30,222 £19.02 an hour

WHO WILL YOU BE WORKING FOR?

Our client is an established non-profit healthcare membership body.

WHAT WILL YOU BE DOING?

The Membership Assistant is responsible for dealing with College s activities and the day to day general, membership administration in relation to the College.

Membership inbox management and answer queries in a professional manner.

• Dealing with phone calls and assisting members in a courteous, professional manner
• Monitoring and owning matters to conclusion where possible and filling completed tasks.
• Escalating difficult or complex matters as appropriate
• Updating the database after receiving appropriate training.
• Processing refunds for Subs/Exams/Delegate as per training.
• Assisting with the processing new member applications from Medical Examiners, Medical Examiner Officers and Undergraduate members.
• Ensuring that all new membership details are entered on the database accurately and within specified timeframes. Dealing also with candidates, trainees and other College contacts. Dealing with changes to details in a timely manner.
• Dealing with applications from members about to retire or who request waived subscriptions and processing appropriate refund where required.
• Sending out direct debit mandate forms and processing forms after training.
• Packaging and posting out certificates.
• Assisting in responding to general correspondence that comes into the department.

ABOUT YOU

• Ability to communicate with a wide range of people, both written and verbally, in a professional manner
• Ability to use Microsoft Office, including Excel, Word and Outlook
• Ability to prioritise own workload
• Ability to work on and use own initiative