Member Experience & Retention Host

Everlast Gyms; Rugby; On-site; GBP 21,000 - 25,000; Full time

Job summary

A fitness center in Rugby is seeking a Host to be the first friendly face for members. In this role, you will welcome guests, support sales and retention efforts, and ensure excellent service. Responsibilities include maintaining cleanliness, handling administrative tasks, and promoting engagement through gym activities. Ideal candidates are outgoing, sales-focused, and passionate about fitness. Join a team that values personal growth and offers great perks such as free gym membership and discounts across various brands.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly Frasers Champion awards

Training and development opportunities

Qualifications

• Confident in administration and able to handle day-to-day club systems.
• Ambitious with a willingness to learn and develop skills for future progression.

Responsibilities

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Handling administrative duties, including use of the membership software system.

Skills

Outgoing

Sales-focused

Customer service

Flexible

Passion for fitness

Job description

A fitness center in Rugby is seeking a Host to be the first friendly face for members. In this role, you will welcome guests, support sales and retention efforts, and ensure excellent service. Responsibilities include maintaining cleanliness, handling administrative tasks, and promoting engagement through gym activities. Ideal candidates are outgoing, sales-focused, and passionate about fitness. Join a team that values personal growth and offers great perks such as free gym membership and discounts across various brands.