Member Experience & Retention Host

Everlast Gyms; Canterbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness center in Canterbury is looking for a Host to be the first friendly face for their members. This role encompasses customer service, sales management, and key holder responsibilities. The ideal candidate should be outgoing and passionate about fitness, with a strong approach to customer interactions and a willingness to drive membership sales. This position offers a chance for professional growth, supported by training and development opportunities, along with perks like free gym membership and competitive discounts.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly bonuses for top performers

Opportunity to provide personal training sessions

Development opportunities for career growth

Qualifications

• Outgoing and passionate about delivering exceptional customer service.
• Confident in handling day-to-day club administration.
• Sales-oriented with commitment to meeting membership goals.
• Able to work varied shifts and manage key holder responsibilities.
• Genuine interest in fitness and club offerings.
• Desire to grow skills and enhance career progression.

Responsibilities

• Welcome members and guests, ensuring positive interactions.
• Support membership sales and retention through excellent service.
• Promote products and services to drive revenue.
• Maintain cleanliness and hygiene standards in the club.
• Act as key holder, managing opening and closing duties.
• Handle administrative tasks and use membership software.
• Engage members with fitness challenges and promotional events.
• Collaborate with the Fitness Manager on gym initiatives.
• Address member feedback and complaints professionally.
• Experience and recommend club products and services.

Skills

Outgoing, Positive, And Passionate About Delivering Great Customer Experiences

Confident in administration

Sales-focused with drive to hit membership targets

Flexible and adaptable

Passionate about fitness

Ambitious with a willingness to learn

Job description

A leading fitness center in Canterbury is looking for a Host to be the first friendly face for their members. This role encompasses customer service, sales management, and key holder responsibilities. The ideal candidate should be outgoing and passionate about fitness, with a strong approach to customer interactions and a willingness to drive membership sales. This position offers a chance for professional growth, supported by training and development opportunities, along with perks like free gym membership and competitive discounts.