Member Experience Manager

Fitness First; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness organization in the City Of London is seeking a Member Experience Manager to enhance member journeys and ensure excellent service. You'll engage with members, lead by example, and help the team maintain high standards of customer service. Ideal candidates will be passionate about fitness and possess strong communication skills. A competitive salary and valuable perks, including a free gym membership, are offered.

Benefits

Free gym membership

Career development and training prospects

Birthday off

Qualifications

• Essential to have a passion for fitness and good customer skills.
• Aptitude to meet set targets and deadlines.
• Team player with a can-do attitude.

Responsibilities

• Own and conduct the member journey in the club.
• Focus on retaining members by providing the best welcome.
• Take ownership of feedback and complaints.

Skills

Passion for fitness

Customer service skills

Great communication

Team player

Education

Fitness qualification (desired)

Job description

About The Role

Member Experience Manager

Do you have a passion for fitness? Are you looking to step up your career? – Let’s work (out) together!

We’re on the search for a passionate and strongminded Member Experience Manager to join the business.

Our team is so important to us, the people in our business is what makes us successful. We live by a set of values called our ‘Winning Ways’; Win Together, Aim Higher, Own It, We Care and Love What We Do.

We focus on what sets us apart as a Brand, and ensure we have the role expertise to celebrate our fitness product and deliver an excellent experience. Our members are at the heart of everything we do.

What you’ll be doing…

• Providing a key role in owning and conducting the member journey in the club.
• Focusing on how we retain our members, by giving them the best welcome and start.
• Taking ownership of feedback, compliments and complaints received in accordance with our complaints policy and escalating when appropriate
• Demonstrate our Winning Ways through behaviours at work and encourage team members to do the same
• Your level of service will encourage guests to join our club and you will coach and develop other team members to offer the same.

What are we looking for…?

• It is essential that you have a passion for fitness and good customer skills.
• Be a great communicator to ensure the fitness experience is consistent throughout the member journey.
• Aptitude to meet set targets and deadlines.
• A team player with a can‑do attitude.
• It is desired that you have or are working towards a fitness qualification.

What's in it for you…

The chance to be part of a premium fitness brand. We are an inclusive and diverse business, and you'll be working in an dynamic and passionate fitness atmosphere! As well as a competitive salary, You’ll be given great career development and training prospects, access to a free gym membership, annual awards, fitness challenges, enhanced terms, and conditions - including your birthday off, and many more benefits!

We believe in putting fitness first, and it is at the forefront of everything that we do.