Member Experience Concierge

Everlast Gyms; Poole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness organization in Poole is seeking a Host to deliver exemplary customer experiences as the first interaction for members. This role involves supporting membership sales, maintaining club cleanliness, and engaging with members. The ideal candidate will be outgoing, sales-oriented, and have a passion for fitness. This position offers free gym membership, discounts across brands, and opportunities for career growth and development within the team.

Benefits

Free gym membership

20% discount across all brands

Monthly performance awards

Opportunity for personal training sessions

Training and development opportunities

Qualifications

• Outgoing and positive personality to deliver exceptional customer experiences.
• Ability to handle club administration and systems.
• Demonstrated sales skills to achieve membership targets.
• Flexibility to work varied shifts and take on key holder duties.
• Genuine interest in fitness products and services.
• Willingness to learn and progress within the role.

Responsibilities

• Welcome members and guests with a positive attitude.
• Support membership sales and ensure customer satisfaction.
• Promote additional products and services within the club.
• Maintain cleanliness and hygiene standards throughout the facility.
• Act as a key holder for club operations.
• Assist with administrative tasks using membership software.
• Engage in fitness challenges and classes to encourage member participation.
• Support team initiatives to improve the gym environment.
• Handle member feedback professionally and escalate as needed.
• Experience products to effectively recommend them to members.

Skills

Outstanding customer service

Sales-focused

Flexible and adaptable

Confident in administration

Passionate about fitness

Ambitious

Job description

A leading fitness organization in Poole is seeking a Host to deliver exemplary customer experiences as the first interaction for members. This role involves supporting membership sales, maintaining club cleanliness, and engaging with members. The ideal candidate will be outgoing, sales-oriented, and have a passion for fitness. This position offers free gym membership, discounts across brands, and opportunities for career growth and development within the team.