Member Billing Specialist (Hybrid – Mon–Fri, WFH)

RB Holdings; City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A Hospitality & Leisure group in London is seeking a Member Billing Assistant to manage all aspects of member billing, provide exceptional customer service, and maintain accurate records. Ideal candidates will have previous experience in billing or customer service, strong attention to detail, and proficiency in English. The position offers a supportive work environment with various employee perks, including generous holiday allowance and health benefits.

Benefits

33 days holiday per year

Birthday day off

Discounted gym membership

Private medical + dental insurance

Cycle to Work Scheme

Employee Assistance Programme

Free English Classes

Freshly prepared meals whilst on duty

Qualifications

• Previous experience in a customer service or billing role is desirable.
• Strong attention to detail and high level of accuracy.
• Proficiency in English, both oral and written.

Responsibilities

• Handle all aspects of member billing, including generating invoices and managing billing enquiries.
• Provide exceptional customer service to address member queries.
• Maintain accurate billing records and documentation.
• Investigate and resolve billing discrepancies in a timely manner.
• Work closely with the membership team for seamless service delivery.

Skills

Customer service

Attention to detail

Communication skills

Proficiency in English

Proficiency in billing software

MS Office proficiency

Tools

Excel

Word

Job description

A Hospitality & Leisure group in London is seeking a Member Billing Assistant to manage all aspects of member billing, provide exceptional customer service, and maintain accurate records. Ideal candidates will have previous experience in billing or customer service, strong attention to detail, and proficiency in English. The position offers a supportive work environment with various employee perks, including generous holiday allowance and health benefits.