Member Billing Assistant - London

RB Holdings; City of Westminster; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality & leisure group in the UK is looking for a Senior Member Billing Assistant to act as the primary contact for billing queries across multiple establishments. The role involves managing the billing cycle, ensuring accurate records, and providing outstanding customer service. Candidates should have previous experience in billing or customer service and strong communication skills. Join a dedicated team focused on delivering excellent service to its members and customers.

Benefits

Birthday day off

Discounted gym membership

Private medical and dental insurance

Access to a company doctor

In-house industry training

Employee Assistance Programme

Freshly prepared meals while on duty

Qualifications

• Previous experience in a customer service or billing role.
• Proactive, with strong communication skills and telephone manner.
• Proficiency in English, both oral and written.

Responsibilities

• Act as the primary contact for member billing queries.
• Manage the full billing cycle including invoicing.
• Provide exceptional customer service regarding billing issues.
• Maintain accurate billing records and timely communications.
• Investigate and resolve billing discrepancies.
• Collaborate closely with the membership team.
• Prepare and share billing reports with stakeholders.

Skills

Customer service experience

Strong communication skills

Attention to detail

MS Office proficiency

Tools

Billing software

Excel

Word

Job description

Benefits

• Birthday day off
• Discounted gym membership with GymFlex
• Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
• Private medical + dental insurance with Bupa
• Workplace nursery scheme
• Cycle to Work Scheme
• Employee Assistance Programme - Hospitality Action
• Access to a company doctor
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of 1000
• Staff Accommodation (subject to availability)
• Online retail discounts
• Free English Classes
• Freshly prepared meals whilst on duty

Working Hours

• Monday - Friday in our Head Office with one day WFH
• Bank Holidays and the Christmas period off - our venues are closed.

Responsibilities of our Senior Member Billing Assistant

• Act as the primary contact for all RBH member billing queries across three social clubs, two bakeries across the UK and USA, ensuring a friendly and professional experience for all members.
• Manage the full billing cycle including invoicing, payment processing, and responding to enquiries with clarity and care.
• Provide exceptional customer service by resolving billing-related questions and concerns promptly and empathetically.
• Maintain accurate billing records and send timely communications such as reminders and payment notifications.
• Investigate and resolve billing discrepancies with a solution-oriented approach.
• Collaborate closely with the membership team to ensure member information is up-to-date and service delivery is seamless.
• Prepare and share billing reports with relevant stakeholders.

Qualifications

• Previous experience in a customer service or billing role
• Proactive, strong communication skills and telephone manner
• Excellent customer service skills with a friendly and professional demeanour.
• Strong attention to detail and high level of accuracy.
• Proficiency in English, both oral and written.
• Proficiency in using billing software and MS Office applications, particularly Excel and Word

Company Overview

RB Holdings is a Hospitality & Leisure group dedicated to providing world class quality of service, products and experience to customers and members.

Established in 2012 by Robin Birley, the groups flagship business is 5 Hertford Street, a private member's club located in Mayfair, London. At the core of the club's philosophy, is the Birley family's traditions of style and elegance with a team that consistently deliver personal exceptional service to the club's members and their guests. Established in 2018, Oswald's, also based in Mayfair, London, is the other social club in the group's current portfolio. Other group businesses include Birley Sandwiches, comprising 10 stores across the City and Canary Wharf, as well as the recently launched Birley Homeware and Birley Bakery.