Medical Triage & Front Desk Specialist

The MWH Practice; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare provider in Greater London is seeking a Medical Triage Receptionist to be the first point of contact for patients. Responsibilities include managing calls, assessing patient needs, scheduling appointments, and ensuring confidentiality. Candidates must demonstrate excellent communication skills, the ability to manage high call volumes, and empathy towards patients. The role requires multitasking and proficiency with patient management systems, ensuring safe access to care for all patients.

Qualifications

• Experience in managing patient interactions and appointments.
• Knowledge of GDPR and confidentiality requirements.
• Ability to gather sensitive information appropriately.

Responsibilities

• Manage incoming calls and assess patient needs.
• Schedule appointments and direct patients to the appropriate healthcare professional.
• Maintain confidentiality and manage records in accordance with relevant guidelines.

Skills

Excellent communication and active listening skills

Ability to remain calm under pressure

Strong organisational and multitasking ability

Understanding of confidentiality and safeguarding principles

Empathy and patience

Tools

Patient management systems

Basic IT tools

Job description

A healthcare provider in Greater London is seeking a Medical Triage Receptionist to be the first point of contact for patients. Responsibilities include managing calls, assessing patient needs, scheduling appointments, and ensuring confidentiality. Candidates must demonstrate excellent communication skills, the ability to manage high call volumes, and empathy towards patients. The role requires multitasking and proficiency with patient management systems, ensuring safe access to care for all patients.