Medical Secretary/Patient Pathway Coordinator

East Kent Hospitals University NHS Foundation Trust; Canterbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

A major healthcare provider in the UK is seeking a dedicated individual to proactively coordinate patients through their treatment pathways. Responsibilities include managing bookings, handling clinical dictations, and performing various clerical tasks to ensure smooth operations. Ideal candidates are compassionate and committed to improving patient care and safety.

Responsibilities

• Effective management of the patient pathway, including booking follow up appointments.
• Manage clinical dictations on digital dictation or voice recognition systems.
• Undertake other clerical duties to ensure the smooth running of the office.

Job description

Overview

Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National Cancer waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.

Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and external stakeholders, in line with Trust Values.

Responsibilities

• Effective management of the patient pathway, including booking follow up appointments, adhering to government standards. Escalate issues where necessary. Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.
• Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin via audio. Draw the consultants/ doctor's attention to all incoming results, prioritising those which may require urgent clinical input.
• Undertake other clerical duties to ensure the smooth running of the office, including sorting post, photocopying, sending and receiving emails, answering telephone calls and dealing with enquiries, redirecting and relaying information as necessary.

About the Trust and Values

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It\'s about empowering frontline staff to lead improvements day-to-day. We\'re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.