Medical Secretary GP Practice

NHS; Newport; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare provider in Newport seeks a motivated Medical Secretary to provide administrative support to clinical staff. Responsibilities include managing correspondence, typing referrals, and maintaining patient records. Ideal candidates should have experience in an NHS setting and excellent IT and communication skills. Training is provided for the right candidate.

Qualifications

• Previous administration or secretarial experience in an NHS setting.
• Recent experience working as a secretary in a GP Practice.
• Experience using ICG system and e-Referral System.

Responsibilities

• Manage incoming paper and digital correspondence from hospitals and specialists.
• Audio- and copy-typing for GPs and clinicians.
• Telephone contact with patients to answer queries and update referral status.
• Managing incoming and outgoing post.
• Filing and retrieving medical notes.

Skills

Excellent telephone manner

Excellent IT skills

Customer service and patient-focus

Interpersonal skills

Time-management skills

Education

Good basic level of education with minimum grade C in GCSE maths and English

Further administration qualifications

Tools

ICG System

e-Referral System

NHS email

EMIS system

Job description

An exciting opportunity has arisen to join oursmall team of busy friendly secretaries at Linden Hall Surgery. As a medical secretary, you will display ahigh level of motivation and enthusiasm to provide administrative support tothe Partners and clinical staff of Linden Hall Surgery.

This position would suit a Medical Secretarywith experience, but training can be provided.

Main duties of the job

The secretarial team lead the referrals work, manage the incoming paper and digital correspondence from hospitals and specialists, and write outgoing letters and referrals for our GPs and clinicians.

Audio- and copy- typing, NHS email, EMIS system and Accurx are used daily and other web based referral systems.

Requests from external bodies and patients for medical records using iGPR

There is frequent telephone contact with patients and specialist hospital departments to answer queries, and update referral status.

As well as medical secretary work, the role involves managing post, filing and retrieving notes, photocopying and other administrative duties.

About us

We are a busy Surgery covering a population of about 15,500 patients.

Interviews will be conducted at Linden Hall Surgery

27hrs per week, working days can be negotiated, but preferable two days to include Thursdays and Fridays

Job responsibilities

Key responsibilities include:

Manage the incoming paper and digital correspondence from hospitals and specialists.

Audio- and copy- typing, NHS email and ICG system to write outgoing letters and referrals for our GPs and clinicians.

Telephone contact with patients and specialist hospital departments to answer queries, and update referral status.

Managing post incoming and outgoing paper post.

Supporting queries from the Practice team, working closely with GPs.

Filing and retrieving medical notes.

Photocopying.

Ordering and monitoring stationary stocks and supplies.

Person Specification

Qualifications

• Good basic level of education with minimum grade C in GSCE maths and English.
• Further administration qualifications such as audio-typing, medical terminology, or other Medical Secretary qualifications.

Experience

• Previous administration or secretarial experience in an NHS setting.
• Excellent telephone manner.
• Excellent IT skills (particularly email and Word)
• Excellent customer service and patient-focus.
• Excellent interpersonal skills with team colleagues and other professionals.
• Excellent personal organisation and time-management skills.
• Recent experience working as secretary in a GP Practice.
• Experience using ICG system.
• Experience using e-Referral System.

Additional Criteria

• Polite and confident.
• Motivated and diligent.
• High levels of integrity.
• Sensitive and empathetic.
• Ability to work under pressure.
• Willingness to work flexibly at times to support colleagues.
• Satisfactory DBS check.
• Satisfactory employment references.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.