Medical Secretary / Administrator

Oswald Medical Centre; Accrington; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare facility in Accrington is seeking a dedicated full-time Medical Secretary. The role involves typing, managing referrals, and supporting clinical staff. Candidates should possess strong communication and IT skills, ideally with experience in healthcare settings. Educational requirements include GCSEs in Mathematics and English, and an NVQ Level 2 in Health and Social Care.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting as a medical secretary.

Responsibilities

• Typing letters, reports and documents as required.
• Liaising with external agencies to process referrals efficiently.
• Managing all enquiries effectively.
• Maintaining an accurate referrals database.
• Processing incoming emails and calls.

Skills

Excellent communication skills

Strong IT skills

Clear telephone manner

Competent in Office and Outlook

Effective time management

Teamwork

Problem solving skills

Education

GCSE Mathematics and English (C or above)

Educated to GCSE level or equivalent

NVQ Level 2 in Health and Social Care

Job description

Due to the retirement of one of our long-serving staff members, OswaldMedical Centre is looking to welcome a dedicated full time Medical Secretary (up to 37.5 hours per week) to our supportive and dynamic team. We are a forward-thinking, award-winning practice serving over 16,250 patients across three sites in Accrington, Oswaldtwistle, and Blackburn.

Overview

Oswald Medical Centre is committed to delivering compassionate, patient-centred care. Alongside core NHS services, we offer a range of enhanced services, including minor surgery.

Responsibilities

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• a. Typing letters, reports and associated documentation as required
• b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• c. Managing all enquiries in an effective manner
• d. Maintaining an accurate referrals database
• e. Actioning all incoming email
• f. Processing calling letters as requested
• g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• h. Inputting data into the patient’s healthcare records as necessary
• i. Processing referrals using the electronic referral system (ERS)
• j. Working with the Administration Team for processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms to ensure these are completed in a timely manner
• k. Clinically coding data on EMIS Clinical System
• l. Answering incoming phone calls, transferring calls or dealing with the caller’s request appropriately
• m. Managing all administrative queries as necessary
• n. Carrying out system searches as requested
• o. Maintaining a clean, tidy, effective working area at all times
• p. Supporting all clinical staff with general administrative tasks as requested

Person Specification

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting as a medical secretary

Skills and Personal Qualities

• Excellent communication skills (written and oral)
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexible

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.