Medical SDEC Ward Clerk — Patient Admin & Coordination

University Hospitals Plymouth NHS Trust; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Plymouth is seeking a full-time Ward Clerk for the Medical SDEC Unit. The role involves providing comprehensive administrative support, managing patient details, and handling communications. Candidates should have GCSEs in Maths and English, and experience in a similar role. You will participate in a flexible rota with 12-hour shifts, including weekends and bank holidays. This position offers an opportunity to work in a dedicated team and contribute to patient care in a vibrant city.

Benefits

Enhanced pay for weekends and bank holidays

Career development opportunities

Supportive team environment

Qualifications

• Proven experience of dealing face-to-face with difficult customers/patients.
• Previous clerical/admin experience within a Primary Care Trust.
• Knowledge of hospital systems and procedures.

Responsibilities

• Check patient details on admission and update records.
• Manage telephone enquiries under the direction of nursing staff.
• Maintain and file hospital notes according to policies.
• Book new and follow-up appointments for patients.
• Distribution of post and redirecting mail.

Skills

Good communication skills

Ability to work under pressure

Experience in dealing with the public

Education

GCSE's 9-4 (A-C) in Maths & English

NVQ level 2 in business administration or equivalent

Tools

iPM

SALUS

CRIS

System One

Job description

A healthcare organization in Plymouth is seeking a full-time Ward Clerk for the Medical SDEC Unit. The role involves providing comprehensive administrative support, managing patient details, and handling communications. Candidates should have GCSEs in Maths and English, and experience in a similar role. You will participate in a flexible rota with 12-hour shifts, including weekends and bank holidays. This position offers an opportunity to work in a dedicated team and contribute to patient care in a vibrant city.