Medical Receptionist and Practice Administrator

Alderley Edge Medical Centre; Prestbury, Alderley Edge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A busy medical practice in Prestbury is seeking a Medical Receptionist and Practice Administrator to provide comprehensive reception and administrative support. The ideal candidate will have experience in a GP setting and possess excellent communication and organizational skills. You will be responsible for managing patient queries, data entry, and supporting the clinical team. This role includes joining the NHS Pension Scheme and other benefits, rewarding those who show flexibility and commitment to patient care.

Benefits

NHS Pension Scheme

20 days annual leave

Uniform vouchers after one year

Qualifications

• Experience of working in a GP Practice.
• Ability to manage queries efficiently.
• Show flexibility and adaptability in tasks.

Responsibilities

• Answer incoming phone calls and process requests.
• Manage patient data and healthcare records.
• Support clinical staff with general tasks.
• Complete opening and closing procedures.

Skills

Communication skills

Organizational skills

Team player

Attention to detail

Customer service

Education

Experience in General Practice

Experience dealing with the public

Previous experience with EMIS

NHS Experience

Job description

Medical Receptionist and Practice Administrator

Alderley Edge Medical Practice are looking for three enthusiastic,understanding, flexible, well-organised people to join our busy Doctors surgeryas a Medical Receptionist. We are looking the following hours:

Tuesday 3-6.30

Friday 8-1

Friday 8-6.30 (two roles available for these hours)

across both of our sites.

We have two sites, one in Alderley Edge Village and one in Prestbury Village, serving around 8600 patients. We have afabulous and experienced team of Receptionists, led by our Reception Manager, Rachel.

The practice clinical team consists of 5 GP Partners, 2 Salaried GPs, GP Registrars (depending on rotations), 3 Practice Nurses and 2 HealthcareAssistants who are all supportive and caring.

The right candidate will be able to join the NHS Pension Scheme, and take 20 days annual leave (pro-rata) including bank holidays. After one year of service you will be entitled to the uniform vouchers scheme and we have various other benefits and insentives.

Previous experience of working in a GP Practice is preferable but notessential as training can be provided. Only shortlisted candidates will becontacted.

Main duties of the job

oAnswer incoming phone calls, transferring callsor dealing with the callers requests appropriately

oProcess patient requests for appointments /repeat prescription requests

oInitiate contact with and respond to requestsfrom patients, team members and external agencies

oInput data into the patients healthcare recordsas necessary

oData entry of new and temporary registrationsand relevant patient information as required

oManage all queries as necessary in an efficientmanner

oManage all queries as necessary in an efficientmanner

oSupport all clinical staff with general tasksas requested

oScan patient-related documentation and attachscanned documents to patients healthcare records

oComplete opening and closing procedures inaccordance with the duty rota

o Provide additional cover to the wider admin and reception teams from time to time as required.

About us

Alderley Edge Medical Practice is based in Alderley Edge Medical Centre at the Festival Hall. The practice looks after over 8,600 patients. The surgery offers excellent facilities for both patients and staff in a purpose built modern building in the heart of Alderley Edge. Clinical services are provided by teams of doctors, practice nurses and health care assistants. The practice is administered by a team of support staff. We are a forward thinking practice who want to provide the best service to our patients and the best for our staff that are caring, committed and loyal to the practice.

Job responsibilities

Line manager: Reception Manager and Practice Manager

Accountable to: Practice Manager or GP Partner in their absence

Job summary

The role of Medical Receptionist andPracticeAdministrator at Alderley Edge MedicalPractice is to provide comprehensive reception and administrative support totheGP Partners and the Practice Manager.

To support the clinical team bysignposting patients to the appropriate healthcare professional or service,working as part of a multidisciplinary team.

The position will be to support thePractice Manager in all aspects of insurance report and form work, scheduling androstering of medical students as well as supporting the Finance Manager withelements of research co-ordination and searches. Additionally we would expectthe candidate to undertake reception duties as part of the role, supporting theadministrative team in delivering a polite and professional service to thepatient population. This will include daily duties as part of task list, openand close as required, and managing administrative duties to support theclinical team and patients.

The successful candidate will bewell organised, a team player, able to prioritise their work, have goodattention to detail and have excellent communication skills.

Person Specification

Experience

• Experience in dealing with the public
• Experience of working in General Practice.
• Previous experience with EMIS
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.