Medical Receptionist/Administrator

The Headland Medical Centre; Tees Valley; On-site; GBP 18,000 - 25,000; Full time

Job summary

A local healthcare practice in Tees Valley is seeking a Medical Receptionist/Administrator. The role requires excellent communication and IT skills, prior experience in a general practice or NHS environment, and the ability to handle a busy reception. Responsibilities include managing patient appointments, providing clerical support, and ensuring a welcoming environment for all visitors. Candidates should have GCSEs in English and Maths and experience with SystmOne is preferred. Flexibility in working hours is essential.

Qualifications

• Experience in Reception/Administration in General Practice or NHS is a must.
• Good standard of literacy and numeracy required.
• Ability to prioritize workload and work under pressure.

Responsibilities

• Be the first point of contact for patients and visitors to the Practice.
• Book and manage all appointments.
• Provide comprehensive clerical support to the admin and clinical teams.

Skills

Excellent patient care

Customer service

Communication skills

Ability to work under pressure

IT skills

Education

GCSE English and Maths

General Practice / NHS Business Administration

Tools

SystmOne

Job description

We are looking to recruit a Medical Receptionist/Administrator.

The ideal candidate must haveexperience in a similar role.

General Practice or NHSadministrative experience is essential.

Candidates must be flexible in theirapproach to work and be willing to work additional hours, as and when requiredby the Practice.

Applicants must have good IT skills andbe able to work well under pressure.

Given the nature of this role, goodcommunication, great people skills and an ability to work as part of a team areessential.

Please apply with covering letter and CV.

Main duties of the job

• Be the first point of contact for all patients and visitors to the Practice, creating a friendly, welcoming and relaxed atmosphere
• Liaise with all patients, visitors, consultants and users of the surgery
• Book and manage all appointments
• General administrative duties such as emailing, filing, posting of letters, notes preparation, prescriptions and daily workload
• Processing incoming/outgoing post
• Ensure reception and waiting areas are kept tidy and clean at all times
• Scanning and filing of documents

About us

Headland Medical Centre is a small friendly practice. The surgery is a modern, purpose-built two-story building in the Headland area of Hartlepool. We look after over 5500 patients.

The successful applicant will join our friendly and experienced administration and reception team.

Job responsibilities

The Receptionist/Administrator will provide an efficient service for patients and members of the practice. The post holder will ensure that all patients and visitors are welcomed to the practice in a friendly, compassionate and professional manner whilst adhering to the practice data and confidentiality policy. The Receptionist/Administrator will provide a comprehensive clerical support service to the administration and clinical teams in delivering high quality patient care and making a positive difference to the patient experience.

Person Specification

Experience

• Excellent patient care, customer service and communication skills.
• Previous experience of Reception/Administration in General Practice or within the NHS.
• Good standard of literacy and numeracy
• Ability to work under pressure and prioritise own workload
• Experience of working with the general public
• Experience of working with SystmOne
• Experience of working in a GP Practice

Qualifications

• GCSE English and Maths
• General Practice / NHS Business Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.