Medical Receptionist / Administrator

The Reddish Family Practice; Stockport; On-site; GBP 18,000 - 25,000; Full time

Job summary

A busy GP surgery in Stockport is seeking a friendly Receptionist/Administrator. Candidates should have excellent customer service and IT skills. Responsibilities include managing patient queries and supporting the practice team. Former GP Surgery experience is preferred, but training is provided. This role has flexible shifts and the opportunity for further administrative duties. Interested applicants can apply via email with a CV and cover letter.

Qualifications

• Experience in a GP Surgery preferred but training will be provided.
• Ability to manage multiple tasks effectively.
• Willingness to work flexible hours including some evenings and weekends.

Responsibilities

• Answer phone calls and manage patient interactions.
• Triage online queries and maintain smooth waiting room operations.
• Support the admin team with various tasks as required.

Skills

Customer service skills

IT skills

Calmness under pressure

Job description

Overview

The Reddish Family Practice is a busy two-site GP surgery based in Reddish, Stockport serving over 11,500 patients. We are looking for a friendly and helpful Receptionist/Administrator, with excellent customer service skills and a commitment to delivering high quality care, to join our team.

Responsibilities

• Answering phone calls and managing patients at the reception desk, ensuring accurate triage and that all patient queries are dealt with effectively.
• Triage of online queries, inviting patients in for appointments and ensuring smooth running of the waiting room and practice.
• Once the reception role has been embedded there will be further opportunities for expansion into more admin tasks.

Requirements

• You will be part of a friendly reception and admin team, reporting to the Reception / Admin supervisors, and supporting the wider practice team of GPs, Nurses, HCAs and other support staff.
• The role will be on a early / late weekly shift pattern in order to cover the practice opening hours of 8am - 6.30pm Mon - Friday and you will need to be available when rota'd on an extended hours shift on an occasional Tuesday to 8pm or Saturday 9am-5pm.
• Good customer service and IT skills are essential, along with the ability to remain calm and professional in all circumstances.
• Former GP Surgery experience preferred but ll training will be provided on induction.

Application Instructions

If you enjoy working with people, can remain calm under pressure, and can also take a systematic approach to admin and IT to ensure work is completed to a high standard, please apply by emailing Tracey Latham at [e-mail] with your CV, a paragraph explaining why you have applied for the role, and any further questions.

Please check out our website www.thereddishfamilypractice.nhs.uk for further information.

A fully detailed Job Description will be emailed to you on application.

Shortlisting and interviews to take place early January 2026. We look forward to hearing from you.