Medical Receptionist

NHS; Tamworth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider in Tamworth is seeking a part-time Medical Receptionist to join their team. Responsibilities include greeting patients, managing appointments, and liaising with healthcare professionals. Ideal candidates should possess strong communication skills and IT proficiency. This fixed-term contract offers an opportunity to work in a busy medical environment, assisting 9,000 patients with a friendly team.

Qualifications

• Excellent communicator with good IT and administrative skills.
• Ability to communicate effectively and sensitively with staff and patients.
• High levels of accuracy in all aspects of work.

Responsibilities

• Greeting patients and responding to their requests.
• Arranging suitable appointments for patients.
• Answering and dealing with telephone enquiries.

Skills

Communication skills

IT Skills

Ability to work with confidential information

Job description

Overview

Crown Medical Practice are currently looking for a part time, temporary Medical Receptionist to join our team. We are looking for an excellent communicator with good IT and administrative skills to join our busy reception team. The hours of work will be 2pm until 6.30pm Monday to Friday.

Responsibilities

• Greeting patients in a friendly manner and responding to their requests
• Arranging suitable appointments for patients
• Answering and dealing with telephone enquiries; scanning clinical letters onto patients’ records
• Liaising with Doctors, Nurses and other members of the team to provide a quality service for patients
• Receive and deal with general enquiries, explain procedures and make new and follow-up appointments
• Use judgment to ensure urgent consultations are seen appropriately and without disruption
• Enter patient information on to the computer as required
• Receive and make telephone calls, divert calls and take messages with accurate detail
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Make refreshments, keep the kitchen and waiting area tidy
• Contribute to the implementation of services by applying practice policies, participating in audits where appropriate

Qualifications

• IT Skills
• Ability to communicate effectively and sensitively with staff and patients
• Ability to work with confidential and sensitive information
• High levels of accuracy in all aspects of work
• Ability to work independently and as part of a team

About us

Crown Medical Practice is a high achieving practice based in Tamworth and Stonydelph, providing care for 9,000 patients. The practice is supported by an excellent multidisciplinary Clinical Team and friendly Administration Team.

Details

Date posted: 18 May 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Fixed term

Duration: 12 months

Working pattern: Part-time

Reference number: A4538-25-0005

Job locations: Tamworth Health Centre, Upper Gungate, Tamworth, B79 7EA; Stonydelph Health Centre, Ellerbeck, Tamworth, Staffordshire, B77 4JA

Job description and duties

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: PRACTICE MANAGER

Summary: Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via telephone. Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, the primary health care team, secondary care and other healthcare agencies.

Reception responsibilities: Ensure an effective and efficient reception service is provided to patients and visitors; deal with general enquiries, explain procedures and manage appointments; ensure urgent cases are seen appropriately; explain practice arrangements and formal requirements to new patients and those seeking temporary cover; receive and make telephone calls, divert calls and take messages accurately; advise patients of relevant charges for private services and issue receipts; enter patient information on to the computer; maintain the waiting area.

Contribution to the implementation of services: The post-holder will apply practice policies, discuss with team members how policies and guidelines affect their work, and participate in audits where appropriate.

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS disclosure may be required.

Employer details

Crown Medical Practice

Tamworth Health Centre, Upper Gungate, Tamworth, B79 7EA

Website: https://www.crownpractice.co.uk