Medical Receptionist

Elswick Family Practice; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A friendly GP surgery in Newcastle upon Tyne is seeking a Medical Receptionist to provide exceptional service as the first point of contact for patients. You will handle reception and administrative tasks to ensure the smooth running of the practice. Ideal candidates will exhibit excellent communication, empathy, and organisational skills, with a commitment to patient confidentiality. The role offers a supportive environment focused on staff wellbeing and development.

Benefits

Supportive team environment

Training and development opportunities

Focus on staff wellbeing

Qualifications

• Ability to remain calm and professional under pressure.
• Strong attention to detail and organisation skills.
• Understanding of patient confidentiality requirements.

Responsibilities

• Welcoming patients and assisting them professionally.
• Answering telephone calls and managing queries promptly.
• Booking and amending appointments using SystmOne.
• Processing prescription requests in line with protocols.
• Maintaining accurate patient records.

Skills

Excellent communication skills

IT skills

Organisational skills

Empathy

Team-oriented approach

Tools

SystmOne

Microsoft Office

Job description

We are a friendly and welcoming GP surgery in Newcastle upon Tyne, committed to delivering exceptional healthcare to our local community.

We are looking for a Medical Receptionist to join our practice team. As the first point of contact for many of our patients, you will play a vital role in ensuring they receive a professional, caring, and efficient service. You will provide reception and administrative support to the practice team, contributing to the smooth running of the surgery and helping us to deliver the best possible care.

We are also passionate about the wellbeing of our staff and pride ourselves on providing a supportive, respectful, and positive workplace where every team member is valued.

Main duties

• Welcoming patients and visitors, providing assistance in a polite and professional manner
• Answering telephone calls and dealing with patient queries promptly and sensitively
• Using the appointment system effectively to book, amend, and cancel appointments
• Processing repeat prescription requests in line with practice protocols
• Inputting, updating, and retrieving information on the clinical system (SystmOne)
• Managing incoming and outgoing correspondence, including electronic tasks
• Supporting clinicians and the wider practice team with administrative tasks as required
• Maintaining patient confidentiality at all times

About us

What we offer:

• The Practice has a clinical team comprising 4 GP Partners and 1 ANP partner, as well as a full complement of nurses and healthcare assistants. We are a teaching Practice and host GP registrars.
• We have a dedicated Reception and Administrative team who deliver high quality service to our patients.
• A supportive and friendly team environment
• A strong focus on staff wellbeing, with an emphasis on respect, support, and work-life balance
• Training and development opportunities, including full training on SystmOne
• The opportunity to play a key role in supporting patient care within the community

Job responsibilities

Reception Duties

• Welcome and assist patients and visitors in a professional, courteous, and helpful manner
• Answer incoming telephone calls, deal with queries, take messages, and redirect calls as appropriate
• Register new patients and process relevant documentation in line with practice policy
• Book, amend, and cancel appointments using the SystmOne patient management system
• Process prescription requests, hospital letters, and other patient-related documentation

Administration

• Maintain accurate and up-to-date patient records and input data into SystmOne
• Manage incoming and outgoing mail, including scanning, coding, and distributing correspondence
• Assist clinicians and staff with administrative tasks such as referrals, test results, and filing
• Ensure patient confidentiality is maintained at all times in line with GDPR and practice policies
• Contribute to the effective running of the practice by supporting colleagues as required

Teamwork and Practice Support

• Work closely with the reception and administration team to provide consistent cover and support
• Attend team meetings and training sessions as required
• Participate in continuous improvement initiatives within the practice and uphold the values of the NHS and the practice at all times

Person Specification

Qualifications

• Excellent communication and interpersonal skills
• Ability to remain calm, professional, and empathetic under pressure
• Strong organisational skills with attention to detail
• Competent IT skills, including experience using databases and Microsoft Office
• A flexible, team-oriented approach
• A commitment to upholding NHS values
• Understanding of patient confidentiality and data protection requirements
• NHS Values
• Demonstrated ability to work in a healthcare or reception role
• Knowledge of SystmOne or other clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.