Medical Receptionist

Bewick Crescent Surgery; Newton Aycliffe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Newton Aycliffe is looking for a Medical Receptionist to handle patient enquiries, book appointments, and support the clinical team. Candidates should have excellent communication skills and experience in a similar role within the NHS. This position requires a friendly demeanor and the ability to manage time effectively.

Qualifications

• Experience of working with the general public.
• Experience of working in the NHS General Practice as a receptionist for at least 2 years.
• Experience of working within the NHS.

Responsibilities

• Act as first point of contact for all patient enquiries.
• Book appointments and recalls.
• Process discharge letters from hospitals.

Skills

Excellent communication skills (Written and Oral)

Time Management

Interpersonal skills

Clear, polite telephone manner

Ability to work autonomously

Education

GCSE Mathematics and English Grade C or higher

Job description

We are excited to offer the opportunity of the role of Medical Receptionist at our Practice.

The role of Medical Receptionist covers a wide variety of duties including face to face and telephone patient contact. Booking appointments, handling queries, working with the other Practice staff to deliver excellent and timely care to our patients.

Main duties of the job

Reception Duties

Act as first point of contact for all patientenquiries having the ability to navigate patientcare appropriately Respond to all queries and requests for assistancefrom patients and other visitors

Resolve issues only delegating upwards when unableto solve

Ensure patients without appointments but who need urgent consultations are booked in alogical and nondisruptive manner

Explain practice arrangements and formal requirements to new patientsand those seeking temporary cover ensuringcompliance with the registration policy

On line patient registration ensure on line patientregistration is actioned with immediateeffect and that the patient is able to use the online services

Ensure all visitors are booked in and out using the visitor book Inform the person being visited of the person arrival

Liaise with Doctors and Nursing staff as required

Ensure reception and waitingareas are kept neat and tidy

Appointment system

Book appointments and recalls

Prescription Clerk Duties following suitableinhouse training

Process discharge letters from hospitals

About us

We are a large Practice in Newton Aycliffe with 13,500 patients. We have 5 GP Partners, 6 Salaried GP's, 3 Advanced Nurse Practitioners, 6 Practice Nurses and 5 Health Care Assistants.

In addition there is a large admin team to support the clinical teams.

We are a training Practice where we invite trainee GP's and Nurse's to work with us in their training programme.

We are a friendly and professional Practice and work as one team.

Job responsibilities

see supporting uploaded Job description for details of the duties of Medical Receptionist and further details

Person Specification

Qualifications

• GCSE Mathematics and English Grade C or higher
• Experience of working with the general public
• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Interpersonal skills
• Ability to work autonomously
• Experience of working in the NHS General Practice as a receptionist for at least 2 years
• Experience of working within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.