Medical Receptionist

Kepier Medical Practice; Houghton-le-Spring; On-site; GBP 18,000 - 24,000; Full time

Job summary

A health service provider in Houghton-le-Spring is seeking a motivated receptionist to join their team. Responsibilities include handling patient enquiries, managing office tasks, and ensuring effective communication with both patients and healthcare professionals. The ideal candidate will have excellent communication skills, the ability to work independently, and experience in customer service. This role is permanent at 37.5 hours per week.

Qualifications

• Experience of working in a Customer Service or Reception based role.
• Experience of working in a GP Practice.
• Ability to work under pressure in a busy environment.

Responsibilities

• First point of contact for patients, contractors, and visitors.
• General reception duties, including patient enquiries at front desk and on the telephone.
• General day-to-day administration such as econsults, emails, reports.

Skills

Good communication skills

Excellent telephone manner

Ability to use own initiative

Attention to detail

Computer literate

Education

GCSE grade A to C in English

GCSE grade A to C in Math

Tools

Microsoft Office

EMIS Web

Job description

We are looking for a highly motivated and enthusiastic individual to enhance our busy, friendly, forward-thinking team for 37.5 hours per week on a permanent basis.

Essential skills include good communication and an excellent telephone manner, a willingness to learn with the ability to use your own initiative.

Main duties of the job

The main duties of this role are varied and include general reception duties, taking patient enquiries both at front desk face to face and on the telephone, general day to day administration, e.g. econsults, emails, reports, scanning, recalls, prescriptions etc.

About us

Kepier Medical Practice is afriendly, pro-active, and responsive practice with an overall CQC rating ofGood. The practice is in closeproximity to A1 and A19; with staff members commuting from Sunderland, Newcastle,and Durham areas.

The practice is committed tofuture of the GP workforce being a training practice, hosting GP registrar(s) and3rd year medical students.

We currently have 3 GP Partners, 3Salaried GPs, and 2 Nurse Practitioners who are supported by an extendedclinical team consisting of 2 Practice Nurses, a Student Nurse Associate and a HealthCareSupport Worker. We also have a 15 strongadministrative team and in-house practice pharmacists, pharmacy technicians, a mentalhealth practitioner and social prescribers.

Job responsibilities

Weare looking to appoint a receptionist to join our busy GP practice who will bethe first point of contact for patients, contractors, and visitors as well ascarrying out general office management tasks.

Youwill be responsible for the general reception duties within the Practice andwork with our established processes, policies, and procedures to provide acomprehensive high quality service and deal efficiently and courteously withpatient enquiries.

Youwill receive, assist, and direct patients in accessing the appropriate serviceor healthcare professional in a courteous, efficient, and effective way.

Youwill provide general assistance to the practice team and project a positive andfriendly image to patients and other visitors, either in person or via thetelephone.

Youwill have excellent communication skills, a compassionate and friendly naturewho can operate in a busy environment with a range of people and professions,as you will be working with our clinical and administration teams.

Thisrole is ideal for someone who is highly organised and an effective communicatorwho can provide a professional and warm welcome to our patients, ensuring everycontact is of the highest quality.

Please see attached job description for full details.

Person Specification

Knowledge and Skills

• Works effectively independently and as a member of a team
• Flexible approach to meet service needs and ensure a stakeholder focused response
• Self-motivated and proactive
• Ability to use own judgement, resourcefulness, and common sense
• Ability to work without direct supervision and determine own workload priorities
• Resilient and able to work in a fast-changing pressured environment
• Good interpersonal skills with the ability to communicate effectively with a diverse range of people
• Awareness of Data Protection Act and need for confidentiality of Information
• Attention to detail, able to work accurately, identifying errors quickly and easily
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
• Committed to own continuing personal development and an ability to support others to develop and progress
• Computer literate with an ability to use the required GP clinical systems (EMIS Web)
• Experience of Microsoft Office Software

Experience

• Experience of working in a Customer Service or Reception based role.
• Experience of working in a GP Practice

Qualifications

• GCSE grade A to C in English
• GCSE grade A to C in Math

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.