Medical Receptionist

NHS; Gateshead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable healthcare practice in Gateshead is seeking a full-time medical receptionist. Ideal candidates will have experience in a patient-facing role within the NHS and demonstrate excellent customer service capabilities. Responsibilities include managing appointments, providing clerical support, and ensuring a high standard of patient care. Candidates must possess good organizational skills, IT literacy, and the ability to stay calm under pressure.

Qualifications

• Minimum 2 years of experience in an NHS or healthcare patient-facing environment.
• Good levels of numeracy and literacy.

Responsibilities

• Provide efficient reception and clerical support to the Practice.
• Manage appointments and patient requests, ensuring optimal surgery time utilization.
• Respond to customer inquiries in a polite and efficient manner.
• Process prescribing requests and maintain patient registration accurately.

Skills

I.T literacy

Team player

Flexibility and adaptability

Accuracy and efficiency

Organizational skills

Calmness under stress

Education

Educated to GCSE standard

Tools

Emis clinical system

Job description

Fell Tower Medical Centre are seeking to recruit a full-time medical receptionist.

The ideal candidate will have experience in a healthcare patient-facing role and be committed to delivering excellent customer service.

Main duties of the job

The role a medical receptionist is to provide efficient and effective reception and clerical support to the Practice. The post holder with exercise discretion, confidentiality and be commited to providing a high standard of customer care.

About us

Fell Tower Medical Centre is a well established GP Practice based on Durham Road in Low Fell, Gateshead.

The Practice has a clinical team comprising of 3 GP Partners and 4 salaried GPs as well as a full compliment of nurses and healthcare assistants. We are a teaching Practice and host GP registrars.

We have a dedicated Reception and Administrative team who deliver high quality service to our patients.

Job responsibilities

The main duties of the role:

• Dealing with all appointments and patient requests, ensuring surgery time is effectively utilised. Allocating pre-bookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.
• Deliver active signposting, providing patients with a first point of contact directing them to the most appropriate source of help. Ensuring patients are booked in with the right clinician or service.
• Carrying out all clerical tasks to prepare for surgery sessions, ensuring clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently.
• Providing a comprehensive reception service, responding to a range of enquiries in a polite, caring and efficient manner. Adherence to Practice protocols and dealing with difficult situations in a calm and controlled manner.
• Dealing with telephone requests and enquiries in a courteous manner, referring callers to the appropriate personnel and ensuring messages are relayed in a timely manner, especially those of an urgent nature.
• Taking comprehensive details for patients requesting home visits and ensuring these are recorded in accordance with the protocol to allow steps to be taken for triage.
• Dealing with prescribing requests, ensuring that prescriptions are approved, prepared, signed and ready for issue within agreed timescales. Arranging appropriate follow-up for patients who need to be seen.
• Undertaking and ensuring all aspects of patient registration are carried out in a timely way.
• Promoting services and educating patients to improve their experience - Patient Partner, Online Access, eConsult, Extra Care service etc.
• Maintaining manual patient records in a tidy, accurate and up to date condition (both own staff files and overall filing system). Tracking missing files and documents required by clinical staff.
• Ensuring that changes in patients details and circumstances are recorded accurately and actioned on both the manual and electronic record system.
• Undertaking a variety of clerical tasks in support of patients service activity, including interpreter bookings, insurance and benefit documentation, vaccinations, breast screening etc.
• Explaining Practice arrangements and requirements for new patients seeking care, ensuring all documentation is completed.
• Participating in extended hours rota, providing clerical support to the appointment surgery and working alongside the Doctor on call.
• Taking payments for some services
• Attending Practice and Primary Care training sessions as required.

Person Specification

Qualifications

• Educated to GCSE standard
• Good levels or numeracy and literacy

Knowledge & Skills

• Good level of I.T literacy
• Team player
• Flexible and adaptable
• Accurate and efficient
• Well organised and hard working
• Ability to remain calm in stressful situations
• Working knowledge of Emis clinical system
• Amalgamation of patient notes
• Knowledge of general practice

Experience

• Minimum 2 year's experience in an NHS or healthcare patient-facing environment
• Experience of Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.