Medical Receptionist

NHS; Bradford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A medical practice in Bradford is looking for an experienced receptionist to join their team. This part-time role involves managing patient appointments, handling calls, and performing administrative tasks. Previous experience in a GP surgery is preferred but not essential as full training will be provided. Applicants should have good communication skills and a minimum GCSE grade in English and Maths. A generous leave allowance is offered.

Benefits

Generous leave allowance

Negotiable remuneration based on experience

Qualifications

• Experience dealing with the general public is essential.
• Previous GP surgery or call center experience is desirable.
• Current DBS check is also desirable.

Responsibilities

• Handle all incoming calls and manage appointment scheduling.
• Assist patients and provide information regarding practice procedures.
• Maintain accurate records and assist in repair of medical records.

Skills

Communication skills

Ability to handle high volume calls

Organizational skills

Education

Minimum GCSE grade A to C in English and Maths

Tools

SystmOne

Job description

Overview

We are looking for an experienced receptionist to join our busy medical reception team based on the outskirts of Bradford. The position is part time, 26.25 hours per week, Monday to Friday on a rolling rota of mornings and afternoons. The role includes handling all callers via telephone, booking appointments with the appropriate clinician, preparing repeat prescriptions, handling Doctors tasks, and repairing the paper copies of patient records (tagging). Full training is provided for all aspects of the role.

Main duties

The successful candidate will participate in all reception activities once trained. Previous GP surgery experience is preferred but not essential, as full training will be provided.

If you have high-volume telephone experience, can stay calm under pressure, can prioritise work, and maintain composure with a sense of humour, we would love to meet you.

About us

Our team of 30 multidisciplinary professionals work closely together to provide a harmonious health service to a local patient population of over 10k people. It is a very busy surgery offering general health care along with specialist services such as physiotherapy and ultrasound screening. We have a generous leave allowance and remuneration is negotiable depending on experience.

Details

Date posted: 19 September 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: A3764-25-0000

Job locations: 29 The Plantations, Bradford, West Yorkshire, BD12 0TH

Job responsibilities

KEY ROLE – RECEPTION AND ADMINISTRATION DUTIES

• Receives and assists patients and visitors, directing to others as appropriate. Handles all general enquiries in person and by telephone, and takes and records messages for other team members. Redirects enquiries to appropriate staff as necessary.
• Explains practice arrangements to new patients wishing to register and to those seeking temporary cover; ensures all procedures are completed.
• Makes, cancels and rearranges appointments in accordance with the practice appointment system.
• Receives and records requests for advice calls and home visits.
• Actions and records requests for ambulances/hospital transport.
• Receives requests for prescriptions and arranges issue and signing of repeat prescriptions in accordance with the practice protocol.
• Receives specimens from patients following Health and Safety guidelines and ensures they are passed to the appropriate clinician.
• Acts as a chaperone for patients as required.
• Aware of the practice complaints procedure and directs patients as appropriate.
• Prepares outgoing post and arranges posting as necessary.
• Ensures accurate recording and handover of information relating to incomplete tasks.
• Repair, tagging and maintenance of medical records.
• Liaises with the practice administration team regarding urgent and private appointments; coordinates transport and works with Community Matrons, District Nursing and Social Services.
• Actions practice notes daily, which may involve contacting patients, hospitals or other service providers by telephone, SMS, letter or email.
• Contacts patients due for recall (e.g., follow-up for vaccinations, smears, etc.).
• Participation in reception rotas and provides cover to the administration team as required.

Person specification

Qualifications

• Essential: Minimum GCSE grade A to C in English and Maths
• Essential: Experience of dealing with the general public

Desirable

• Previous GP surgery experience or similar
• Previous use of SystmOne or similar
• Call centre experience
• Current DBS check

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure to the DBS will be required to check for any previous criminal convictions.

Employer details

Low Moor Medical Practice

Address: 29 The Plantations, Bradford, West Yorkshire, BD12 0TH

Employer website: https://www.lowmoormp.co.uk