Medical Field Service Engineer - Birmingham

Northampton, Northamptonshire; Northampton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A vital organ therapy company is seeking a Field Engineer to install, service, and maintain products while ensuring high standards of service. This role requires at least 3 years of experience in a relevant engineering field and strong communication skills. The successful candidate will provide technical support, maintain customer relationships, and may require travel within the UK and occasionally to Europe. A full driving license is mandatory.

Qualifications

• Minimum 3 years of proven experience in the relevant technical/engineering discipline.
• Demonstrable experience in meeting business-critical timeframes and deadlines.

Responsibilities

• Install, service, repair, and maintain Vantive products.
• Provide technical support for inbound calls from customers and patients.

Skills

Strong attention to detail

Strong verbal and written communication skills

Good organization and prioritization skills

Good proficiency in Microsoft Office

Good technical problem-solving skills

Basic level of commercial awareness

Good administration skills

Education

Degree, HNC/HND or equivalent qualification in relevant engineering field

Job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Summary

The Field Engineer (Based in the Birmingham area) is tasked with the installation, servicing, repair, and maintenance of Vantive products. This role is essential for maintaining high standards of service and ensuring customer satisfaction while adhering to company procedures, particularly in areas such as service documentation and environmental health and safety.

Key Accountabilities

• Install, service, repair and maintain products, distributed by Vantive in the defined area of responsibility as per the defined service documentation and the quality system framework.
• Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units).
• Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
• Responsible for maintaining and documenting the assigned calibration equipment.
• Provide technical support for in-bound calls from customers & patients, document the job on the system and undertake the relevant actions.
• Maintain up-to-date technical competence in assigned products by completing the relevant training and development.
• The Field Engineer plays a crucial role in ensuring the reliability and effectiveness of Vantive products in the field. By focusing on customer relationships, technical support, and continuous improvement, the Field Engineer contributes significantly to the overall success of the organization and the satisfaction of its clients. This position not only requires technical skills but also a proactive approach to identifying business opportunities and enhancing service delivery. Review KPIs regularly and adapt the working practices to ensure service level is maximized.

Qualifications

• Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.

Skills

• Strong attention to detail
• Strong verbal and written communication skills
• Good organisation and prioritisation skills
• Good proficiency in Microsoft Office (including Outlook, Excel)
• Good technical problem solving skills
• Basic level of commercial awareness would be advantageous
• Good administration skills

Experience

• In-depth level of practical experience (e.g. circa 3 years of proven experience as a minimum) in the relevant technical/engineering discipline with measured KPIs
• Demonstrable experience in meeting business-critical timeframes and deadlines
• Successful experience in maintaining continuous professional development
• Successful experience in managing and engaging with the customer

Knowledge

• Good IT knowledge of general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.

Job Requirements

• Participating in 24 hr on‑call (where required)
• Lone working
• Frequent and regular travel within the assigned geographical region in UK. May need to travel to other locations in UK, Ireland & Europe on an occasional basis
• Full driving license.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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