Medical Administrator (Care Co-ordinator)

Sid Valley Practice; Sidmouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare provider located in Sidmouth is seeking a motivated full-time Medical Administrator to join their administration team. The ideal candidate will possess excellent customer service and organisational skills. Responsibilities include providing administrative support to GPs, maintaining patient data, and assisting with appointment coordination. This position offers a permanent contract with the potential for a rewarding career in healthcare.

Benefits

NHS Pension Scheme

Training provided

Qualifications

• Excellent customer service skills with a caring approach to patients.
• Ability to manage a fast-paced, ever-changing workload.
• Highly organised with strong prioritisation and multitasking skills.
• Good IT skills and willingness to learn new systems.

Responsibilities

• Provide efficient administrative support to GPs and health professionals.
• Handle incoming and outgoing telephone calls for patient communication.
• Assist with booking appointments at the surgery and wider NHS services.
• Maintain accurate medical data and patient records.
• Support registration of new patients and manage daily administrative tasks.
• Work closely with the clinical team to provide exceptional patient service.

Skills

Customer Service

Organisational Skills

IT Proficiency

Communication

Education

GCSE mathematics and English (grade C or above)

Tools

Office

Outlook

SystemOne

Job description

Overview

Sid Valley Practice is seeking a motivated and enthusiastic individual to join our Medical Administration team as a full-time Medical Administrator. This permanent role offers a contract for up to 37 hours per week, working 4 days a week to ensure optimal staffing levels.

Responsibilities

• Administrative Support: Provide efficient and accurate services for GPs and health professionals, including the preparation of letters, reports, and patient referrals.
• Patient Interaction: Handle incoming and outgoing telephone calls to facilitate timely and appropriate communications, take messages and address queries.
• Appointment Coordination: Assist with booking appointments both at the surgery and wider NHS services.
• Task Management: Action tasks sent by doctors promptly and efficiently, including emailing urgent letters and referrals.
• Data Management: Maintain accurate medical data, ensuring that patient records, addresses, and protocols are up-to-date.
• Administrative Duties: Support the registration of new patients, manage daily administrative tasks, and assist with medical and insurance records retrieval.
• Collaboration: Work closely with the clinical team to provide exceptional patient service and assist with booking telephone appointments as needed.

About You

The successful applicant will:

• Adaptability: Demonstrate the ability to manage a fast-paced, ever-changing workload.
• Customer Service: Possess excellent customer service skills and a caring approach to patients.
• Organisational Skills: Be highly organised, with the ability to prioritise tasks and multitask effectively.
• IT Proficiency: Have good IT skills and a willingness to learn new systems.
• Communication: Exhibit strong organisational and communication skills.
• Training: Full training will be provided, making this an excellent opportunity for those without medical administration experience.
• NHS Pension Scheme: Available to all staff.
• Compensation: Pay is based on the national minimum wage and experience.

How to Apply

Please complete the application form and return to Steph Raistrick at [e-mail] or post to Sid Valley Practice, Sedemuda Road, Sidmouth, Devon, EX10 9YA.

Closing date: 28th September 2025. Please note, we reserve the right to close this vacancy early if we receive sufficient applications. Provisional date for interviews: Monday 6th October 2025

Person Specification

Experience

• Experience of working with the general public.
• Experience of administrative/reception duties.
• Ability to work as a team member and autonomously.
• Competent in the use of Office and Outlook.
• SystemOne software experience.
• Experience of working in a health care setting.
• Experience of working as a medical secretary/audio typing.

Qualifications

• GCSE mathematics and English (grade C or above).