Masterplan Admin Coordinator

ISS Facilities Services; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking a Masterplan Admin Coordinator in London to support project management in delivering large-scale workplace projects. You will assist with planning, coordination, and administration, ensuring smooth operations and effective stakeholder engagement. Ideal candidates have experience in facilities management or similar roles, with strong organisational skills and a proactive approach.

Qualifications

• Experience in project support, administration, or Workplace/Facilities Management.
• Strong coordination experience managing multiple tasks and stakeholders effectively.
• Excellent organisational, time management, and multitasking skills.

Responsibilities

• Support Project Managers with planning, scheduling, and delivery.
• Coordinate meetings, take minutes, and follow up on action items.
• Monitor project progress, resolve issues, and report on milestones.

Skills

Project support

Administration

Workplace Management

Facilities Management

Microsoft Office Suite

Communication skills

Tools

MS Project

Smartsheet

Job description

Overview

Masterplan Admin Coordinator
Location: London, E14 5HP
Hours of work: 40
Contract Type: Permanent

We have a new and exciting opportunity for a Masterplan Admin Coordinator to join our Programme team delivering large-scale workplace and facilities projects. In this role, you’ll support the planning, coordination, and administration of projects, helping ensure smooth operations, manage documentation, and engage with multiple stakeholders in a fast-paced, collaborative environment. This role sits within a small, high-performing team delivering projects valued at around £200 million each. It is ideal for someone with experience in Workplace, Facilities Management, infrastructure operations, or a strong PA/EA background within FM. You’ll need excellent organisational skills, a proactive approach, and the ability to adapt quickly in a fast-paced environment with multiple priorities and moving parts.

Key Responsibilities

• Support Project Managers with planning, scheduling, and delivery of workplace and facilities projects.
• Maintain and update project documentation, trackers, and reports.
• Prepare presentations and PowerPoint decks consolidating delivery team content.
• Coordinate meetings, take minutes, and follow up on action items.
• Assist with procurement, purchase orders, and liaising with suppliers.
• Monitor project progress, resolve issues, and report on milestones and risks.
• Support audits, inspections, and compliance with Health & Safety requirements.
• Facilitate clear communication between project teams, stakeholders, and contractors.
• Manage document control, versioning, and handover documentation.
• Contribute to workshops and meetings with proactive solutions and insight.

Professional and Personal Competencies/Qualifications

• Experience in project support, administration, or Workplace/Facilities Management.
• Strong coordination experience, with the ability to manage multiple tasks and stakeholders effectively.
• Strong proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with project management tools (e.g., MS Project, Smartsheet) is desirable.
• Excellent organisational, time management, and multitasking skills.
• Clear and confident communicator, both written and verbal.
• Practical, proactive, and solutions-focused with a collaborative mindset.
• Able to adapt quickly in a fast environment and manage competing priorities.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]