Master Diagnostic Support Technician

ECU Testing Careers; Heanor; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive diagnostics company is seeking a Master Diagnostic Support Technician to provide remote technical assistance to trade garages across the UK. The role involves diagnosing vehicle faults and guiding repairs based on technical data. Candidates should have strong automotive diagnostic skills and experience in technical support, along with excellent problem-solving abilities. This phone-based role allows you to leverage your expertise in an effective team environment.

Qualifications

• Experience as a Master Technician or in a technical support role.
• Strong understanding of vehicle diagnostic processes.
• Ability to interpret fault codes and live diagnostic data.

Responsibilities

• Provide professional remote technical support to trade garages and workshop technicians.
• Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.

Skills

Automotive diagnostics

Technical support

Problem-solving skills

Job description

Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you're a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role , this is an excellent opportunity to join a specialist team solving complex automotive faults every day.

We're looking for a Master Diagnostic Support Technician to provide expert-level remote assistance to trade garages and mechanics across the UK.

About the Role

Based conveniently between Nottingham and Derby, right next to the scenic Shipley Country Park, you'll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions.

This is a phone-based role focused on remote diagnosis and technical problem-solving. You'll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently.

Key Responsibilities

• Provide professional remote technical support to trade garages and workshop technicians.
• Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.

Interpret fault codes, live data, and diagnostic reports to pinpoint root cause…