Market Financial Center Manager

Bank of America; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial institution in Manchester is seeking a Financial Center Leader to support a cluster of financial centers. This role involves managing client relations, fostering a team environment, and driving operational excellence. Ideal candidates have a strong background in customer service and at least 1 year of leadership experience. Additional preferences include a Bachelor’s degree and bilingual abilities. Weekend availability and travel are required.

Qualifications

• 1+ years of leadership experience in coaching, training or motivating a diverse work team.
• Strong financial and business acumen with an ability to interpret financial reports.
• Proven customer service skills to enhance customer satisfaction.

Responsibilities

• Manage client traffic and engage clients effectively.
• Drive operational excellence in financial center operations.
• Engage in market-level initiatives as prescribed by market leaders.

Skills

Customer Service Management

Leadership Development

Coaching

Risk Management

Performance Management

Problem Solving

Talent Development

Sales Performance Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Description

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence

Required Qualifications

1+ years of leadership experience demonstrated through one or a combination of the following : coaching, training and / or motivating a diverse work team

Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

Proven customer service skills and the ability to resolve problems independently or elevate as needed to promote customer satisfaction

Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

Proven record of balancing risk and making sound decisions while achieving business goals

Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building / deepening relationships and demonstrate a commitment to providing personalized service

Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

Proficiency in computer skills and professional programs (for example, Microsoft Office)

Availability to work weekends and / or extended hours as required to run the business

Must be able to travel to any financial center within the defined market

Desired Qualifications

1+ years of management experience including hiring, coaching and developing direct reports

Experience in the following industries : Consumer banking / financial services, mortgage, retail and / or hospitality

Bachelor’s Degree in related field

Bilingual (fluent verbal and written)

Skills

• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40