Maps Reporting Specialist with Vietnamese Language

Cognizant; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading tech company is seeking a Maps Reporting Specialist in London to provide exceptional customer support for maps services. Candidates should possess fluency in Vietnamese and English, along with at least 2 years of technical support experience. The role involves analyzing map data and collaborating with a global team in a hybrid work setting.

Qualifications

• Must be able to read, write, and speak fluent English and Vietnamese.
• 2+ years of technical support or problem-solving experience required.
• Interest in Apple products and/or mapping is preferred.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data for precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Good oral & written communication skills

Fluent English

QGIS skills

Customer service background

Research skills

Attention to detail

Education

Graduation/15 years of education minimum

Tools

Mac OS X

QGIS

Job description

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

We\'re looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Vietnamese Language! Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A); Work Model – Hybrid.

Responsibilities

• Deliver exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Qualifications

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.
• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

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