Maps Reporting Specialist with NEPALI

Cognizant; London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global technology service provider located in London is seeking a Maps Reporting Specialist fluent in English and Nepali. The role involves delivering top-notch customer support for map services, analyzing data for accuracy, and collaborating with teams to improve user experience. Preferred candidates have at least 2 years of technical support experience, strong communication skills, and a keen interest in technology products.

Qualifications

• Good oral and written communication skills.
• Technical support experience preferred.
• Interest in Apple products and mapping is a plus.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data for precision.
• Collaborate with a global team to enhance user experience.

Skills

Fluent English

Communication skills

Technical support

QGIS skills

Education

Graduation or 15 years of education

Tools

Mac OS X

Job description

Overview

Maps Reporting Specialist with Nepali Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A).
Work Model – Hybrid.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral and written communication skills and the ability to read, write, and speak fluent English and the target language.
• English fluency is required as all tools, communication, documentation, training, and work are in English.
• English language skill assessed using Apple-provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on the status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is the minimum qualification.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal Candidate

• 2+ years technical support or other problem-solving experience.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Ability to summarize information from different spoken and written sources.
• Ability to differentiate different types of meaning in complex situations, i.e. direct communications with customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).