Maps Reporting Specialist with JAPANESE Language

Cognizant; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technology company located in London is seeking a Maps Reporting Specialist fluent in Japanese and English. The role involves delivering customer support, analyzing map data, and collaborating with a global team to enhance user experience. Candidates with 2+ years in technical support and a keen attention to detail are preferred. This position offers a hybrid work model.

Qualifications

• Fluent in English and Japanese, both written and spoken.
• 2+ years of technical support or problem-solving experience.
• Attention to detail and self-motivated.

Responsibilities

• Deliver exceptional customer support for our maps service.
• Analyze and report map data for precision and quality.
• Collaborate with a global team to improve user experience.

Skills

English language proficiency

Japanese language proficiency

Technical support experience

Research skills

Customer service experience

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Maps Reporting Specialist with Japanese Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

Responsibilities

• Deliver exceptional customer support for our maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, and speak fluent English and Japanese.
• English fluency is required as all tools, communication, documentation, training, and work are in English.
• English language skill of candidate is assessed using Apple provided Comms assessment.
• Setup, configure, and maintain devices for editing, testing, and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience is preferred.

Ideal candidate should have

• 2+ years of technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations, i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).