Maps Reporting Specialist with Bulgarian

Cognizant; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading consultancy firm in London is seeking a Maps Reporting Specialist who is fluent in Bulgarian and English. This role involves providing customer support for maps services, analyzing map data for quality, and collaborating with a global team. Ideal candidates have technical support experience and a keen attention to detail. This position offers a hybrid work model, combining in-office and remote work.

Qualifications

• Must speak and write in fluent English and Bulgarian.
• 2+ years of technical support or problem-solving experience required.
• Interest in Apple products and/or mapping preferred.

Responsibilities

• Deliver high-quality customer support for maps services.
• Analyze and report map data for precision and quality.
• Collaborate with the global team to enhance user experience.

Skills

Fluent English communication

Technical support experience

Attention to detail

Customer service skills

Research skills

Education

Graduation or 15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A). Work Model – Hybrid.

We\'re looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Bulgarian Language. Your responsibilities include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Responsibilities

• Deliver high-quality customer support for maps services.

• Analyze and report map data to ensure precision and quality.

• Collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
• English fluency is required as all tools, communication, documentation, training, and work are in English.
• English language skill of candidate is assessed using Apple provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations (i.e., direct communications with our customers).
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).