Managers

Smiths Detection Inc; Hemel Hempstead; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in Hemel Hempstead is seeking a strategic individual for the management of spare parts and consumables. The successful candidate will deploy commercial strategies and develop pricing plans to maximise market share while ensuring compliance with regulations. Applicants should have a graduate degree in business or technology, experience in the aftermarket sector, and excellent analytical and communication skills. Join a team dedicated to innovation and a safer world.

Benefits

Training opportunities

Career growth

Flexible benefits

Qualifications

• Graduate level qualification in business or technology subject, Master's degree preferable.
• Experience in management of spare part sales and global aftermarket spare parts portfolio.
• Proven record in customer relationship building at a senior level.

Responsibilities

• Input to and deploy the commercial strategy for spare parts and consumables sales.
• Maintain a comprehensive global picture of the market and revenue performance.
• Develop a pricing strategy to maximise margin and market share.

Skills

Product management

Marketing

Programme management

Project management

Commercial acumen

Analytical skills

Excellent communication skills

Education

Graduate level qualification in business or technology

Master's degree

Tools

SAP

ERP systems

Price management software

Job description

Job Overview

analyses the market and identifies new spares and consumables offerings and leads definition, development, commercialisation, pricing, launch and marketing of them across the product portfolio. You will use market and internal data to continuously optimise spares and consumables pricing through refinement of market, commercial and delivery approaches, tools and processes. Support the sales and service organisations by driving targeted projects to generate maximum income, increase market share, increase profits, ensure return on investment and improve customer satisfaction / experience, whilst responding and aligning to the Division and Group's overall portfolio strategy. Additionally you will manage external reporting on price controls in compliance with external legal requirements and company policy.

Key Responsibilities

• Input to and deploy the commercial strategy for spare parts, consumables sales in collaboration with region commercial, marketing and services teams.
• Maintain a comprehensive global picture of the market, revenue, sales performance, margin, cost, discount / concessions, voice of the customer, competitor price points, price elasticity, risks and opportunities and developments in the external market.
• Develop a recommended pricing strategy to maximise margin, revenue and market share of spares and consumables that also positions upsell of service agreements and upgrade offerings taking into account total cost of ownership.
• Manage periodic review of price performance for the portfolio including key stakeholders from around the business, using all available data and analytical methodologies, making recommendations to leadership on price changes and implementing decision making.
• Put in place, measure and report robust performance metrics.
• Provide periodic internal and external reporting on price controls as required by company policies, external audit and regulatory requirements and disclosures.
• Oversee price management activities ensuring price books globally are updated and customer marketing collateral is available to support price changes.
• Acts as global process owner for SAP and Servicemax spare parts sales and pricing activities, ensuring system suitability.
• Deliver projects to implement tools to enable more efficient and effective management of the spare part portfolio including automation and alternative channels incl. including e‑commerce solutions, electronic data links with key customers/channel partners, spare parts e‑pricing tools and price lists.
• Continuously review, identify under‑performing categories, areas of the installed base not addressed, develop and implement business cases, roadmaps and strategic plans to address incl. new solutions, cost reduction initiatives, supply improvements and commercial changes, working with applicable functional groups.
• Define and optimise the broader commercial aspects of the offering including warranty, import and export control requirements, contractual terms, route to market channels, business models and partnerships.
• Drive global consistency and standardisation ensuring each category is optimised through the product lifecycle.
• Innovate new features, capabilities and offerings to grow the business.
• Define and coordinate the activities required to bring spare parts and consumable offerings to market.
• Provide service thinking and input to industry product managers on product development, evolution and retirement across the lifecycle ensuring optimal service business at each product lifecycle stage.
• Complete Aftermarket Spares and Consumables tasks required within each stage of the product lifecycle process.
• Ensure part number replacements are managed, undertake projects to that support product sustainment and address obsolescence issues.
• Define and provide inputs to short and long term forecasts, budgets and strategy plans, working with Sales, Service, Industry Marketing teams and Finance.
• Support service supply chain in developing a comprehensive picture of demand.

Qualifications

Graduate level qualification in business or technology subject. Masters degree preferable.

Experience

• Management of spare part sales and management of a global aftermarket spare parts portfolio including multi‑channel, multi‑region price management.
• Development and marketing of complex equipment and service solutions for engineered products in a B2B / B2G setting.
• Track record of developing market forecasts, owning and delivering against a business plan and business reporting.
• Proven internal and external customer relationship building at a senior level.
• Confidence in identifying and communicating risks and to escalated where business impact could be material, with remedial actions identified.
• Building/implementing/developing detailed business reporting to a very high standard including evidence of tracking and assessing commercial decisions.

Knowledge & Skills

• Product management, marketing, programme management and project management disciplines.
• Commercial, logistical and operational management of spare parts and understanding of the drivers of global spare parts business performance.
• SAP / ERP systems, IT systems management and implementation, price management software.
• Change management and business improvement methodologies.
• Commercial contracts review.

Key Competences

• Entrepreneurial, demonstrated record of innovation and delivery of "firsts" for their business and/or market, hands‑on to drive business growth (result oriented), including new product or service development and launch.
• Commercial acumen, international business development, strategy.
• Ability to assess customer and market needs and translate those needs into a winning value propositions and actionable service products / offerings.
• Analytical, understands data and system limitations. Ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information. Comfortable with making trade‑offs, decisively.
• Leadership and direction to integrated project teams across multiple sites in multiple different countries, working with matrix structures.
• Ability to take ownership, identify, and remove roadblocks regardless of direct responsibilities.
• Excellent communication skills particularly in English (fluently spoken and written); second language advantageous.
• Articulate, able to communicate value propositions and engage stakeholders.

Benefits & EEO Statement

We offer…Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world‑leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.