Manager, Network Modelling and Optimisation

Outcomes First Group; Bolton; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A service-oriented organization in Bolton is seeking a Central Operations Lead to enhance operations across its divisions. The successful candidate will manage stakeholder relationships, ensure operational compliance, and support new acquisitions. This role offers flexible working, with two office days and a 4-day wellbeing day. Required skills include stakeholder management, strong communication, and performance reporting experience. A competitive health and wellbeing package is provided.

Benefits

Competitive health and wellbeing package

Life assurance and pension scheme

Flexible benefits platform

Enhanced family leave

Qualifications

• Experience in stakeholder management focused on relationship building.
• Strong customer service and commitment to delivering results.
• Detail-oriented with excellent communication skills.

Responsibilities

• Conduct regular site visits and build relationships.
• Manage compliance information and maintain bulletin deadlines.
• Analyse monthly dashboards and produce performance reports.

Skills

Stakeholder management

Customer service

Written and verbal communication

Performance reporting

Time management

Proficiency in Microsoft Office

Tools

Microsoft Office

Reach

XD

Job description

Central Operations Lead (Options)

Salary: Up to £30,600 per annum (dependent on experience and qualifications, not pro‑ratio)

Location: Bolton, Hybrid – 2 office days per week

Contract: Permanent
Hours: 37.5 hours per week, Monday to Friday

About the Role

The Central Operations Lead links central services with operational sites across the Acorn and Options divisions. You work closely with your allocated division to support site leaders, manage operational compliance, coordinate new acquisitions, and drive continuous improvement.

Key Responsibilities

• Stakeholder Management – Conduct regular site visits, build relationships, gather feedback, and identify opportunities for improvement.
• Central Directory – Ensure the central directory is up‑to‑date and published monthly.
• Integration & Onboarding – Support the integration of new acquisitions, including orientation, FAQs, SharePoint setup, and stakeholder engagement.
• Operational Compliance – Manage the flow of compliance information, maintain bulletin deadlines, and prompt sites for required actions.
• Performance Reporting – Analyse monthly dashboards, produce reports for the Head of Central Operations, and assist in dashboard design.
• Operational Support Projects – Coordinate system and process improvements, conduct site visits, and report outcomes.

What You'll Do

• Maintain proactive communication with central service leaders and site managers.
• Identify and report trends, issues, and potential improvement areas.
• Contribute to team strategy and performance through regular meetings and one‑on‑one sessions.
• Ensure clear communication of expectations and deliverables to all stakeholders.

Required Skills & Experience

• Stakeholder management experience with a focus on relationship building.
• Excellent customer service skills and the ability to deliver on commitments.
• Strong written and verbal communication, detail‑oriented.
• Ownership and initiative – take full ownership of your assigned division.
• Performance reporting experience with deadlines/KPIs.
• Continuous improvement mindset – provide regular feedback on service delivery.
• Time‑management and organisational skills with the flexibility to prioritise tasks.
• Proficiency in Microsoft Office, Reach, and XD.

Working Environment

Flexible working: two days in the office, up to two remote days, and one 4‑day working week wellbeing day (subject to eligibility and workload).

Equal Opportunities

We are an Equal Opportunities Employer. 4DWW is subject to successful probation and is not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Benefits

• Competitive health and wellbeing package.
• Life assurance and pension scheme.
• Flexible Benefits Platform (Vista) offering health, wellbeing, insurance, discounts, and more.
• Family Growth Support, including enhanced maternity/paternity leave and fertility treatment support.

We are committed to safeguarding and promoting the welfare of children and young people. All applicants will undergo DBS checks and safeguarding checks as part of the recruitment process.