Manager, Bridge Services - Revenue Management

Hyatt Group; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading global hospitality company is seeking a Manager for Bridge Services focused on Revenue Management. This role will ensure the successful deployment of revenue systems for hotel openings across multiple locations. Key responsibilities include configuring systems, developing pricing strategies, and enhancing collaboration among stakeholders. Strong expertise in revenue management, financial analysis, and familiarity with relevant software tools are essential for success. Join a dynamic team that values innovation in hospitality.

Qualifications

• Strong background in revenue management with the ability to support multiple properties or markets.
• Prior reservations and revenue systems configuration experience.
• Ability to evaluate options and adapt quickly in dynamic environments.

Responsibilities

• Ensure timely deployment of revenue management systems for new hotel openings.
• Guide hotels through pricing strategy development and system activation.
• Maintain communication with stakeholders on project milestones.

Skills

Revenue management expertise

Financial data interpretation

Strong communication skills

Microsoft Excel proficiency

Tools

HyattPRO

Opera

Demand360

Job description

Manager, Bridge Services - Revenue Management

Regional Office - EAME

GB - ENG - London

Revenue

Professional Staff/Corporate

Full-time

Local

Summary

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

Your Role

As the Manager, Bridge Services for EAME, you will play a pivotal role in ensuring the integrity, readiness, and successful deployment of Hyatt’s revenue management ecosystem across franchise and managed hotels during their pre‑opening or conversion phase. You will serve as a trusted expert guiding hotel through the technical, strategic, and operational steps required to launch on Hyatt’s revenue platforms.

From validating system configurations to shaping the environment to enable successful deployment of revenue strategies, you will ensure each property enters the market with confidence and consistency, aligned with Hyatt standards and positioned for commercial success. This role requires strong cross‑functional collaboration with Ramp, Opening & Conversion teams, and property stakeholders, as well as effective communication with internal and external stakeholders throughout the transition process.

The role can be based in France, Spain, Germany, or the UK, depending on the candidate’s location and work authorization.

Your Responsibilities

Revenue Management System Configuration & Deployment

Review and validate HyattPRO configuration, including ceiling/floor rates, day‑of‑week patterns, seasonality, and offsets/modifiers.

• Ensure accurate room‑type setup, including hierarchy, classification, and cost‑of‑walk values.

Ensure HyattPRO is deployed and activated at the optimal stage of the pre‑opening or conversion process, coordinating with stakeholders to support readiness, operational accuracy, and seamless system launch.

Ensure CRS and PMS are reflective of initial Revenue Management strategies prior to activation of PrO.

Pricing Setup & Initial Strategy Development

• Configure competitive sets in RevenueStrategy360 and ensure proper room‑category mapping for accurate rate shopping.

Partner with hotels to develop opening pricing strategies, including discount structures and World of Hyatt opening offers.

• Validate partner connectivity and ensure all required channels are activated and selling.
• Audit rate plans for accuracy and compliance with the Global Pricing Workbook and RMT requirements.
• Work with Loyalty to configure World of Hyatt rate values based on proforma data.
• Ensure OTA activation, first‑sell alignment, and content updates are completed.
• Guide hotels through the Hotel Build Deck and configuration needed for rate pushes to Opera.

Oversee HPPP partner activation, Hotelbeds connectivity, and distribution parity.

Stakeholder Communication & Collaboration

• Guide hotels through the Hotel Build Deck and validate inputs before processing.
• Collaborate with Distribution Services and Opening & Conversion teams to ensure smooth activation across direct channels and GDS.
• Establish a consistent communication cadence with hotel teams and stakeholders to maintain alignment and track readiness milestones.

Maintain visibility into timeline progress and key deliverables across openings and transitions.

Additional Pre‑Opening Support

• Ensure pre‑arrival upsell tools are properly configured.
• Complete limited data build in HyattPRO and collaborate with Ramp RMs on preliminary forecasting.
• Confirm connectivity across all distribution channels and ensure ongoing rate parity.
• Implement performance monitors to track OTB, pickup, and other key indicators.
• Support broader revenue management tasks required during the pre‑opening phase.

Qualifications

Your Qualifications, Experience & Additional Requirements

Strong background in revenue management with the ability to support multiple properties or markets.

• Prior reservations and revenue systems configuration experience.
• Strong ability to interpret and work with financial data.
• Proficiency in Microsoft Excel, PowerPoint, and other Office tools, including the ability to create working charts and analytical documents.
• Familiarity with Hyatt revenue systems is a plus, such as PRO, Reserve, RMT, Opera, Envision, and Demand360 is preferred.
• Strong interpersonal and verbal/written communication skills.
• Ability to evaluate options, make sound recommendations, and adapt quickly in dynamic environments.

Willingness to travel as business needs dictate.

We Welcome You

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Please submit your application in English.