Management Executive

ASIA GRAND PTE. LTD.; Penarth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading restaurant management company in the United Kingdom is seeking a Management Executive to provide a comprehensive view of restaurant operations. You will welcome customers, ensure excellent service standards, manage front desk operations, and lead a team of service staff. Ideal candidates will have a hospitality-related degree and possess strong interpersonal skills, along with a passion for hospitality. This position offers a structured program aimed at preparing you for future managerial roles.

Qualifications

• Diploma or degree in Hospitality Management, Business, or related field preferred.
• Fresh graduates or candidates with up to 1 year of F&B experience welcome.
• Strong interpersonal and communication skills are essential.
• Must have a positive attitude and willingness to learn.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Welcome and host customers upon arrival to the restaurant.
• Deliver great customer service according to company standards.
• Serve and portion dishes quickly and efficiently.
• Manage front desk reception operations and update customer records.
• Lead and manage a team of service crew during operation.

Skills

Interpersonal skills

Communication skills

Positive attitude

Customer service excellence

Flexibility

Education

Diploma or degree in Hospitality Management, Business, or related field

Job description

Job Summary:

We are seeking passionate and ambitious individuals to join our team as a Management Executive. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles: Waitress, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization.

Job Description:

Your roles and responsibilities are as follows as a Management Executive:

· Welcome and host customers upon arrival to the restaurant.

. To deliver great and excellence customer service according to company standard.

· To serve and portion dishes quickly, efficiently systematically.

· Uphold quality, service & cleanliness according to company standard.

. Proficient in Menu Planning and recommendation of drinks, dishes and desserts to customer.

· Proficient in operating company reservation and table management system for advance reservation booking, amendment and cancellation.

· Management of front desk reception operations by receiving incoming calls, emails and attending to customers.

· Management and updating of customer record within the Customer Relationship Management system (CRM).

. Proficient in management of Point of Sales (POS) system for keying in of items and bill closing.

. Perform daily closing on the POS system.

. Petty Cash Management.

. Planning and management of Part-timers’ roster and daily performance record.

· Event Planning and management.

· Effective communication between departments to ensure smooth daily operation.

. Management of official company email accounts by responding to customers’ email in a timely manner

· Lead and manage a team of Service crew during operation.

· Assist manager by getting involved in planning, organizing and execution of special events.

· Inventory management of alcohol and beverages in a consistent and timely manner.

. Reporting of month-end stock take of inventories to headquarters.

· Adhere to hygiene and safety standards.

· Adhere to company’s standard operating procedures.

· Any other appropriate duties and responsibilities as assigned.

Job Requirements & Qualifications:

• Diploma or degree in Hospitality Management, Business, or related field (preferred)
• Fresh graduates or candidates with up to 1 year of F&B experience welcome
• Strong interpersonal and communication skills
• Positive attitude with a willingness to learn and grow
• Ability to work flexible hours, including weekends and holidays
• Passion for hospitality and delivering outstanding guest experiences