Major Trauma Patient Liaison Practitioner

Cardiff and Vale University Health Board; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major healthcare provider in Cardiff is seeking a motivated Major Trauma Patient Liaison Practitioner to offer holistic support to patients and their families during their trauma care journey. The role involves delivering compassionate care, advocating for the needs of families, and ensuring effective clinical governance. Ideal candidates will possess relevant healthcare qualifications, strong communication skills, and experience in patient advocacy. Join a committed team focused on improving health outcomes and delivering excellent care.

Qualifications

• Experience in patient support and advocacy in a healthcare setting.
• Knowledge of clinical governance and risk management.
• Strong communication and interpersonal skills.

Responsibilities

• Provide holistic support for patients and families during trauma care.
• Assist in the delivery of the MTC Advice Service.
• Support incident reports and ensure compliance with governance processes.

Skills

Compassionate care

Advocacy for patient needs

Clinical governance knowledge

Education

Relevant healthcare qualification

Job description

The South Wales Major Trauma Network was established to enhance care and outcomes for patients experiencing major trauma. At the heart of this network is the University Hospital of Wales (UHW) as the designated Major Trauma Centre (MTC), delivering specialist care and rehabilitation for patients with complex injuries.

The Major Trauma Patient Liaison Practitioner (MTPLP) will play a pivotal role dedicated to providing holistic support for patients and their families/carers during their journey. UHW is the Major Trauma Centre (MTC) for the South Wales Trauma Network (SWTN). The MTPLP will support the collaborative delivery of the MTC Advice Service. The role will be fully integrated within the Major Trauma Service and focusing on ensuring that patients and families/carers are provided with personalised information, emotional and practical support.

The MTPLP will offer compassionate care and advocate for the needs of patients and families/carers. In addition, the MTPLP will support the Major Trauma Directorate ensuring that there are effective and efficient clinical governance mechanisms in place, particularly in respect of clinical risk management and patient safety incidents. Under the direction of the Directorate Management Team, the MTPLP will ensure all patient safety incident reports, claims and concerns are investigated as appropriate in line with UHB processes, with a focus on lessons learnt.

We are seeking a highly motivated and experienced individual to join our team as a Major Trauma Patient Liaison Practitioner (MTPLP). This pivotal role will be instrumental in establishing a holistic support service for patients and their families/carers throughout their major trauma journey.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focused on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.