Maintenance Scheduler

RG Setsquare; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Scheduler to coordinate responsive repairs for a housing association. You will manage communications with tenants, schedule works, and support the repairs team in maintaining accurate records. This permanent role offers Monday to Friday working hours from 8am to 5pm, ensuring efficient and timely completion of maintenance tasks.

Responsibilities

• Act as a key point of contact for all parties.
• Support the team; maintain accurate records within the repairs management system.
• Plan, schedule, and coordinate engineer and trade people's diaries.

Skills

Maintenance knowledge

Diary Management

Taking inbound calls

Making outbound calls

Job description

Overview

RG Setsquare is working in partnership with a large Housing Association based in London, with housing stock across many locations. They are experiencing growth and have reached out to us exclusively, to support them with hiring a Scheduler.

The role will include liaising with Tenants, taking in bound calls and logging all reactive maintenance issues that arise unexpectedly. Liaising also internally with Operational Managers, Supervisors and Maintenance teams, to prioritise jobs to be carried out, while agreeing on dates to book the direct work in to complete the works. Sending scheduled works to the engineers and trade people's diaries, while keeping the tenants included in the communications throughout the duration of the works being carried out.

This role is offering lovely hours of work: Monday to Friday 8am-5pm and is being offered with the security of a permanent contract available.

Responsibilities

• Act as a key point of contact for all parties
• Support the team; Maintain accurate records and updates within the repairs management system
• Taking calls from clients / residents
• Plan, schedule and coordinate the engineer and trade people's diaries, booking in works daily in order of priority
• Communicate with the tenants, updating them with progress of works, ensuring completion within agreed timescales and in line with priorities
• Any other duties to support the day to day responsive repairs team running compliant, smooth and in line with agreements set with the end client

Essential Qualifications / Skills

• Maintenance knowledge
• Diary Management
• Taking in bound calls
• Making outbound calls

RG Setsquare is acting as an Employment Agency in relation to this vacancy