Maintenance Scheduler

Sellick Partnership; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Repairs and Maintenance Scheduler based in Leicestershire. The role entails scheduling works for various tradespeople and managing customer repairs. Candidates should have experience in planning and using CRM systems, alongside strong organizational skills. The position offers hourly pay between £13 and £16.90. This is a temporary ongoing contract focused on maintaining excellent customer service during repairs.

Qualifications

• Experience in planning and scheduling repairs.
• Familiarity with CRM systems.
• Ability to manage reports and customer claims.

Responsibilities

• Utilise databases and CRM to schedule works for tradespeople.
• Understand skillsets for efficient booking of works.
• Follow up on customer repairs and manage multiple visits.
• Support customer care for issue resolution.
• Respond calmly to emergency repairs.

Skills

Planning/Scheduling engineers in a Maintenance or Repairs setting

Used CRM systems

Experience dealing with reports and claims of Damp

Tools

MS Office

Job description

Job Description

Repairs and Maintenance Scheduler

Leicestershire, UK - Office based

£13 - £16.90 per hour

Temporary ongoing contract

Sellick Partnership Ltd are currently recruiting for a Repairs and Maintenance Scheduler to join one of our Leicestershire Housing and Property based clients on a temporary ongoing contract

Daily duties of the Repairs and Maintenance Planner consists of:

• Utilising databases and CRM to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals
• Understanding Construction skillsets and geographical locations to effectively book works for residents
• Follow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access
• Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation of the customer journey
• Respond to emergency repairs in a calm manner

Essential requirements of the Repairs and Maintenance Planner:

• Planning/Scheduling engineers in a Maintenance or Repairs setting
• Used CRM systems and MS Office packages
• Experience dealing with reports and claims of Damp and Mo...