Maintenance Operative

Ballymore Group; Greater London; On-site; GBP 34,000; Full time

Job summary

A leading property development company is seeking a Maintenance Operative to join their development at Embassy Gardens. You will provide excellent service to residents, assist with building security, and manage resident communications. Strong communication skills and the ability to work independently or in a team are essential. This role offers a salary of £34,000 per annum and operates Monday to Friday from 8:30 to 17:30.

Qualifications

• Good communication skills, both verbal & written.
• Ability to work independently or as part of a team.

Responsibilities

• Provide quality service to residents and manage requests efficiently.
• Assist with security and ensure safety of residents and visitors.
• Manage communications within the estate to ensure smooth operations.
• Perform various concierge duties including issuing keys and packages.

Skills

Good communication skills (verbal & written)

Ability to work independently or as part of a team

Job description

Overview

We're now recruiting for a Maintenance Operative to join us at our development, Embassy Gardens.

Ballymore is a family-owned business, with over 40 years in establishment. We are recognised as an innovative and dynamic property developer with over 80 awards in recent years. We manage 11,000 homes across 12 luxury residential developments in London and are seeking a Maintenance Operative to join Embassy Gardens to contribute to our vision.

This is a fantastic opportunity for a property service enthusiast to progress their career in customer service, facilities or operational-based roles.

Details

• Hours: Monday - Friday
• Shift Pattern: 8:30 - 17:30
• Salary per annum: £34,000
• Contract: 40 hpw/permanent

What you'll be doing

• To provide a quality service to residents and ensure individual requests are dealt with in an efficient and timely manner.
• To assist with the security of residents and the building at all times, ensuring safety of all residents and visitors.
• To ensure that all requests & enquiries to the Concierge Department (in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• Accepting and issuing of resident's parcels.
• Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
• Ensure the smooth running of communication systems within the Estate (telephone, radios, internal intercom system, etc.).
• Ensure only authorized persons are given access to areas.
• Issuing of visitor parking permits, offering explanations to onsite parking procedures.
• Aid the security of the estate by communicating regularly with security, including informing them of any concerning matters notified to concierge.
• Liaising with cleaning staff regarding domestic rubbish removal from apartments and removing rubbish if necessary, following operating procedures.
• Correct reporting of any security / health and safety issues.
• Correct reporting of any incidents or complaints.
• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
• Issuing of keys only to the correct personnel / residents. Checking authorisations & disclaimers are in place.
• Cross training of other resort departments.
• Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
• Receipt & issue of residents' dry cleaning/laundry ensuring relevant paperwork is completed.
• Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
• Pro-actively dealing with maintenance and cleaning problems identified within the estate.
• Maintain a safe environment for all people in the estate at all times.
• Secure handling of people's data, ensuring the PC is locked when not in use or nearby. Ensure compliance with GDPR.
• Report any accidents and record in the accident book as appropriate.
• Turn on and off the lobby lights at the appropriate times.
• Ability to handle high pressure moments where many people may be queuing. Capability to deal with complex issues and stay calm when dealing with challenging people.
• Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
• Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
• Know all essential aspects of the resort.
• Build a good rapport with residents.

Please note: a full job description will be provided once shortlisted for the role.

What you'll need to be successful

• Good communication skills, both verbal & written.
• Ability to work independently or as part of a team.

What now?

Very simply, apply here!

Do not hesitate to apply online today.

Updates on applications made via our job boards will be provided over a 1-2-week period from the date of submission.

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Ballymore operate as an equal opportunities' employer