Maintenance Operative

Downing; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A student accommodation provider in North Acton is seeking a Maintenance Operative to ensure excellent service and handle daily maintenance tasks. This role includes interaction with students and management of onsite contractors. Candidates should have relevant experience in maintenance and a strong understanding of Health & Safety legislation. Benefits include paid overtime and 25 days holiday.

Benefits

Employee assistance

Paid overtime

25 days holiday

Mental health support

Company pension contribution

Qualifications

• Thorough understanding of Health & Safety legislation.
• Previous experience in domestic electrical/plumbing/general maintenance.
• Intermediate level skills in business operating systems.

Responsibilities

• Provide excellent customer service and liaise with colleagues.
• Monitor onsite contractors and ensure work completion.
• Responsible for day-to-day maintenance tasks.

Skills

Customer service

Health & Safety knowledge

Communication skills

Teamwork

Maintenance skills

Education

Relevant qualification in plumbing, joinery, or electrical systems

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

We are looking for a Maintenance Operative to join our team responsible for our Student Accommodation Scheme with 209 beds comprising superior en-suite student bedrooms and exceptional studio apartments in North Acton, London.

As Maintenance Operative, you will be responsible for delivering the best experience to our customers by providing a pro-active and responsive repair and maintenance service, ensuring that faults and maintenance requests within the accommodation are dealt with in a timely manner.

Key Responsibilities

• Exercise initiative in providing excellent customer service, liaising effectively with Managers and other colleagues.
• Liaise with and monitor onsite contractors to ensure completion of work.
• Be responsible for the day to day reactive and preventative maintenance.
• Be responsible for the planned maintenance including fire alarm testing, emergency lighting testing, fire extinguisher checks water hygiene flushing / temperature monitoring, shower head descaling and health & safety checks.
• Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks.
• Undertake scheduled flat inspections and complete all resultant actions in a timely manner.
• Record, log and monitor any maintenance issues that may arise within the maintenance logbook.
• Ensure that maintenance records are kept for all services, including gas safety inspections, lightening protection systems, fall arrest systems, PAT testing and fixed wiring certification.
• Ensure that all Property Documentation Files are accurately maintained and up to date.
• Adherence to H&S policy ensuring that Risk Assessments and Method Statements are obtained / maintained and that safe systems of work are followed, including Permit to Work and hot works permits.
• Always interact with students professionally, showing empathy towards any maintenance issues you may find and understanding that this is their home.
• Report any welfare issues to a manager immediately.

Key Requirements

• Take ownership of responsibilities and display pride in work carried out.
• Have a thorough understanding of Health & Safety legislation and the impact of the works being undertaken.
• Hold a relevant qualification in either plumbing, joinery, or electrical systems if possible.
• Have previous experience of domestic electrical/plumbing/general maintenance.
• Have intermediate level skills in business operating systems including Microsoft Word, Excel and Outlook.
• Have demonstrable experience of effective communication both orally and in writing.
• Have the ability to prioritise your own workload.
• Work within a team to cover reception / admin duties and gain a knowledge of the student booking system.

Hours of Work

• Monday to Friday 8am to 5pm or 9am to 6pm
• We require you to work 1 in 3 Saturday’s 8am to 5pm on a rota’d shift basis, with hours given back in lieu the following week.
• During our summer turnaround period, we may require additional support to cover additional hours.

Benefits

• Employee assistance
• + paid overtime
• 25 days holiday
• + bank holidays
• Life assurance
• Mental health support
• Company pension contribution

Work for us

Our people are our success and there has never been a more exciting time to join Downing as it enters the most significant expansion for three decades.

Our team is united in a mutual respect and a desire to move the business forward. Here you’ll find all our latest job vacancies. If you’re excited by opportunity and want to be valued for your contribution, take a look at what we currently have available.